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Ownership Transfer

Noelleclark
Neighbour
Hi! Just recently purchased a house and myself and the previous owner worked to transfer the services over to my account. Telus called me and supposedly got it all set up. I have a login and all. They told me it would automatically transfer over on June 3rd… yet it is almost July and still nothing. When I login it shows me account # and says home services, but then says 0 services. How long should transfer of ownership take ? It’s been like 15 business days. I’m worried I’ll miss the July bill.
2 REPLIES 2

TELUS_Support
Community Manager
Community Manager

Hey @Noelleclark it usually doesn't take very long. I will send you a message

That would be great! Please do.