Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 61 replies
  • 2 kudos

Wi-Fi Extender Intermittently Drops

Hi Everyone, I just opened up my Telus accounts after moving into a new apartment with Telus quick-connect installed. Stupidly, the wi-fi modem is installed near our apartment entrance within a closet separated from our living room by concrete walls ...

CF by Just Moved In
  • 0 replies
  • 0 kudos

Long Waits for Customer Service Reps

Back in the BC Tel days in Vancouver BC we got great customer service, when you dial 0, or 611 or any of their office numbers there would be a rep that answers right away. Since BC Tel now became Telus and Telus is now global, customer service is alm...

cholton3 by Just Moved In
  • 3 replies
  • 1 kudos

Can’t connect to telus support?

Basically my telus internet and Optik TV stopped working, and need tech support.But every time I call telus on the following numbers:310-69881888-811-2323310-2255310-8324It directs me to “Koodo Mobile Assist”, which tells me that it will send me a te...

RonW by Just Moved In
  • 3 replies
  • 0 kudos

Telus Home Assistant

Searched for the Telus Home Assistant under Skills and Games in the Alexa app. 10,161 results but no Telus Home Assistant. Any suggestions?

DonS01 by Just Moved In
  • 3 replies
  • 0 kudos

telus home assistant

Is there a charge to use telus home assistant. When trying to set up home assistant I think I have been directed to a website which institutes a charge after a 30 day free trial.

Elsa1 by Neighbour
  • 2 replies
  • 0 kudos

Weak signal

I live rural. Tells promised 3 years ago that they would upgrade one of their sites to make rural customers have a STRONG signal. I have their smart hub. Promises promises and now they claim 5G strength. I hope the rural areas get stronger signals es...

Opo by Just Moved In
  • 1 replies
  • 0 kudos

Fiber internet hub

I turned on my bridge mode to keep my network settings, it worked well in the past 3 weeks, in the past couple days my router keep losing internet connection and I have to turn off/on the router to restore service, does anyone have the same issue?

Amrayess by Just Moved In
  • 1 replies
  • 0 kudos