Whatsapp calling and tvip box not working

[Hdult]

I have a telus home internet, my internet is working very well but only whatsapp calling feature and tvip box is not working
I have checked for the restrictions already but all seems fibe there
Please suggest me

[TELUS_Support]

Does your WhatsApp calling work on cellular?

[alvaradoacf]

I have the same issue after moving to a new telus Location, it worked before but since I moved and my modem and wifi booter were changed my whatsapp calls do not work and a third party IPtv service

[alvaradoacf]

replying to telus_support it worked on my previous telus location in the same city, it works with other providers and it works with other telus connections, I called support and they say it is a problem with the app im using, but many devices have the same issue the single point of failure is my internet connection.

I called support and the guy tried to help, but this seems to be a weird case, some of my firends had the same issue with telus in the past and they "solved" the issue by switching ISPs but I really want to stick with telus that other wise has been a good Service provider.

the Guy in support did the following:
1- Rebooted the device.
2- Factory Reset the device.
3- Changed the IP address.
4-some other stuff with the "backend people" that I am unaware of.

[TELUS_Support]

That's definitely an interesting one. Perhaps you could check in with the app developer itself.

[alvaradoacf]

thats exacly what the tecnician over the phone said, at the end it was a problem with the splitter, no reason ro reach the developer, Whatsapp is an app that is tested accross the world and there is no reason for it to not work just particularly on my house.

I know a few people with the same problem, and they had to change the ISP and even pay early contract termination just because Telus won't try to solve this and won't trust its customers over the phone.

The tecnician in the phone insisted that it was the app and that it was a "me" problem, reboted, reinstaled and even got a new phone and it didn't work. good thing I was not scared by the  horror stories about the "$175 tencian visit" from the call center.

[sp24]

Hi, I am having the same issue. If I call people using my internet connection, the calls go through. But if the number I am calling is not on my WiFi, it won't go through. This seems more like a Telus issue. I recently moved as well. 
I have had 2 calls with technical support and have had no resolution. 

[alvaradoacf]

yeah, this was exactly my problem, I worked on Internet technical support so I was not planning to let them thread me with a tecnician visit. at the end it IT WAS A PROBLEM WITH THE SPLITTER, it was a telus issue and they fixed no charge for me.