Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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API for router to disconnect a device

Greetings! I want to control the screen time for my 5-year-old. One of the agreements is to rest the eyes for a while after some minutes of watching the iPad. I want to disconnect and connect the device (iPad) after triggers to enforce this. I notice...

qhwa by Friendly Neighbour
  • 1069 Views
  • 3 replies
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Resolved! Replacing Telus/Actiontec T3200 Modem

I am looking to replace my Telus/Actiontec T3200 with a TP-Link AX1800. I have fibre internet only and no Telus Optik TV. Is it as simply as removing the T3200 and using the same patch cable from LAN1 on the ONT to the WAN port of the new TP-Link rou...

homac by Neighbour
  • 4438 Views
  • 11 replies
  • 0 kudos

Moving Services assistance

I'm moving my internet services to a new home at the end of this month. How do I know whether previous occupants have left equipment if in fact they are/were with Telus? I need to know for purposes of booking a technician or not. I can install myself...

LisaBee by Just Moved In
  • 759 Views
  • 2 replies
  • 0 kudos

Internet During Power Outage

Hello. We are in a new townhouse which has experienced several power outages since moving in. Everytime the power goes out, our Telus fibre optic and my Bell cell phone service goes down too. Is there anyway to get our Telus fibre optic running durin...

Escalation - Request - Peering Riot Games x Telus

Hi There,Just a bit desperate to send this message but hopefully will get your assistance on escalating the below request from Riot which I hope I'm in the right place to do it. I've been working with their support for multiple weeks on trying to res...

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