Internet & Home Phone
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Slow Internet Speeds ( Gigabit Plan )

I recently made the switch to gigabit internet and was quite disappointed to see that there is no significant improvement over my previous plan (150). I understand that speeds may vary and that speeds are device dependant. I also understand that over...

Resolved! Wifi 6 modem

Any updates on when Telus will release a wifi 6 modem and/or router?

Oilerfan by Neighbour
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Alexa and Optik

I cannot get these two connected. My Alexas (I have 3 in the house) are all working properly. They and my TV and my app are all on the same network (and I checked twice) but when I try to follow the on line instructions to connect them, my app cannot...

Resolved! Question regarding ethernet connection in an apartment

Hello, I live in an apartment with the modem and router set up in a closet on the first floor. I've been getting unstable wifi for the past couple months for whatever reason and wanted to move on to using ethernet cable to strengthen the internet con...

TELUS Gmail on Outlook 2003

Getting your TELUS Gmail platform email on Outlook 2003 is possible and works quite well. Here is my process. I was also able to add my Gmail.

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jhl by Neighbour
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Email password issue

Hello. Every other day I get a message saying “Password Incorrect” for my telus email account and the system wants me to “Enter the password for the IMAP account “Telus”. I’ve of course changed the PW through the “forget” section of webmail and then ...

Phx1845 by Friendly Neighbour
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  • 8 replies
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Slow Upload Speed Again...

Hi there, I noticed on the My Wi-Fi app that my upload speed has drastically dropped again. It used to average about 10Mbps but now it's at around 2-3 Mbps. My download speed, however, has remained the same since. In May, I talked to a technician ove...

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