08-17-2020 05:52 PM
I am trying to set up auto deposit with my bank and Interac says they will send an email to confirm and for me to agree and give the go ahead but they say it is my Telus webmail configuration which is not allowing that email to get through. Any help?
08-17-2020 07:07 PM
Is the email being rejected when it's sent by the bank or is it sent but you are not getting it because it's being caught by the spam filter? Some additional detail about the actual error or symptom would help diagnose the problem.
08-17-2020 09:39 PM
The indicator from the bank says it has been sent and if I do not get it within a short time I should check the spam folder (nothing in there) Nothing is showing up even in my iCloud email which is set up to accept the Telus webmail emails in case webmail goes down.
08-17-2020 09:50 PM
08-17-2020 10:00 PM
08-17-2020 10:08 PM
08-18-2020 08:55 AM
We live in rural Alberta and there is not much choice out here for internet providers. You take what you can get.
Thanks for all your help
08-18-2020 11:58 AM
If you have business associated with your email now would be the best time to start migrating to a non-ISP email address. You still have access to the Telus account for transition period and you have a control over how long it will take. You don't want to be forced to do in the future under circumstances not under your control.
Back to your immediate problem, are you trying to set up the Interac auto-deposit for your Telus email addres? Areyou getting the regular Interac e-trransfer emails to the Telus account?
08-18-2020 12:05 PM
08-18-2020 12:39 PM
I agree with your assessment, looks like the problem is on the Interac side. Make sure they know your regular Interac emails are received just fine so they stop blaming your email setup.