Internet & Home Phone
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Afternoon/Evening Service Disconnections - Squamish BC.

I've been noticing afternoon/evening disconnections (Wired/Wi-Fi) for the past few months - Fiber Optic 300/300. Is this traffic congestion due to Covid-19? Prior to the Covid-19 situation I rarely ever noticed disconnections, maybe a few times a yea...

Vectraat by Just Moved In
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Resolved! Upgrading Internet

I am currently using Internet 15, and I'm pretty sure I'm the commitment period. If I upgrade to Internet 150/150, will I get charged for breaking the commitment?Will I need a technician to come in if I already have a modem (T3200)? Thanks

My last bill was charged $45 for extra usage

Actually I checked my usage when the billing cycle end and it did not over my limit.I call tells customer service and the agent said waive my over usage charge. This is a scam! If not a scam , telus' bill system was hacked!

XZY by Just Moved In
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Best Internet connection for gaming

i only have internet 50 in my home and when i search for the best it just show the internet 50 i mean.. is there a way to increase my speed? i’m really having a hard time connecting cuz it keeps disconnecting on me.

Hauser by Just Moved In
  • 1 replies
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incorrect wifi password

Our struggles with telus internet continue.... Hooked up the gigabyte package last month. Have been fighting it ever since. For the longest time, all the devices were getting kicked off the wifi at the same time. Nothing could reconnect until we unpl...

Brian9 by Organizer
  • 3 replies
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Internet Upgrade

If I increase my internet package from Optik 50 to Optik 75, will I require a new telus box and does a technician need to come to the home?

BLTimmons by Just Moved In
  • 1 replies
  • 0 kudos
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