Internet & Home Phone
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Resolved! Pure Fibre availability in Calgary (Legacy)

I am a Telus customer, but live in an old area in Calgary "serviced by copper", not pure fibre. I am moving in a month to another area in Calgary (Legacy in the south east). I just got off the phone with Telus and this new community (actually, it's 5...

P4guy by Neighbour
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Resolved! Setting up Tasks on new Google Email Account?

I have tried to follow the Google instructions for adding Tasks to my new email account, but have not been successful. The Tasks button that should appear on the right of the email page, is not there. I have tried the Add-ons, and selecting a 3rd par...

Ricardo3 by Neighbour
  • 1897 Views
  • 1 replies
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Resolved! Arcadyan, IPv4, and general flakiness

Hi everyone,Since Christmas (idea: several new devices on wifi?) our network had been behaving oddly. It's an Arcadyan with four boosts. Also of note, the router and discs are all on timers to reboot at 4am - this seemed to help in the early days, ye...

BC_EZ by Organizer
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  • 3 replies
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Gmail Migration issues.

Without much help from either Telus or Gmail, I was able to successfully migrate to Gmail on Jan. 20, 2021. I prefer to manage text only messages locally, so I use POP3 on port 995 & SMTP on port 465. My client program was upgraded to support TLS 1.3...

allec by Organizer
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  • 5 replies
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Need help on a new pure fiber internet buy

Hi everyoneI am a newcomer to Canada and I do rent an apartment for 1 year online.The problem is an apartment which I rent has no internet and I should buy internet plan for it, so I check Telus website and I found that on checkout page sin number or...

Visaneh by Neighbour
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  • 2 replies
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Modem Internet Amber Wi-Fi green

Modem Internet Amber Wi-Fi green. My power went out about a week and a half ago and ever since my Internet hasn’t worked green light for Wi-Fi but Internet is an amber colour please help I tried resetting and restarting modem

Cannot send emails since migration

I have no problem with incoming mails, but when I attempted to send an email to myself at a gmail address from my Telus mail site, the email appears to send, but when i check my incoming mail at the gmail address it never arrives. I have been receivi...

Di444 by Organizer
  • 3237 Views
  • 1 replies
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Resolved! Router recommendations

Hello, I'm thinking of getting a third party router to add to my network for additional control/security. Wondering if there are any suggestions to which router brands/models work best with Telus equipment. We have Telus TV so I imagine we'd need to ...

JR_99 by Helpful Neighbour
  • 2316 Views
  • 1 replies
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2.4 Ghz Wifi greyed out in modem GUI

Hello, I'm currently using the Telus Arcadyan (Wi-Fi Hub) and recently noticed the 2.4 Ghz Wifi Band was "greyed" out in the GUI (couldn't make any changes to it under it's tab under Wifi settings). Both the 5 Ghz bands were fine. I had just got this...

JR_99 by Helpful Neighbour
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  • 2 replies
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