Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Call back confirm installation

So as a Shaw user for 20 years I thought I would give Telus a try for my cable/internet. Seemed pretty simple. I get my call back the next day to confirm installation and person helping me kept leaving putting me on hold. Finally after 40 mins he cam...

Contact Customer Service

Hello everybody, I need your support and help.I live in Germany and buy a holiday home in your beautiful country. Since I would like to operate a web cam in the house, I need year-round Internet.Is there any opportunity to contact you via E-Mail/Chat...

When can I expect a return call ?

On April 15 I talked to a TELUS security sales rep. He promised to call me back on April 22. It is now April 28 and still no call. Is this the way a communication company deals with it's customer communication ? I have been a TELUS Home/Optik/Interne...


Our tv and internet out. In the Olympic Village vancouver. Anyone else?

Flyfine by Just Moved In
  • 3 replies
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Resolved! Telus Online Gaming Rural

Hiya Telus community.So I have had ADSL in Lumby BC a rural area since 2011. I've started to looking into upgrading my service again after 8 years.I currently have a plan called internet six(6mbps down/ less then 1mbps up). It has never been a plan t...

Dionysus by Just Moved In
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Resolved! How do I really know if it’s Telus calling?

My call display shows TELUS and the number 778-771-0187. On my voicemail I hear a name I can’t make out and a request to call back. How do I know if this is a legitimate call from TELUS? I am not feeling I want to call the number back. On occasion I’...

pbsme by Ambassador
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  • 0 kudos

Discussion locked after 2 days

Hey Telus,After a second unhelpful reply by a second point-seeking "community power user"... Telus has locked my post... what's up with that?re:GOT Season 7? Can you just answer the question Telus please? It's common practice to unlock a season when ...

kvwah by Friendly Neighbour
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Resolved! Is it reasonable to request Telus run a patch cord to my PC?

Hi guys, Is it reasonable to request that the Telus technician run a patch cord to my PC? When I had a competitors connection, the installation tech ran coax to my PC and then ran a patch cord from the Gateway to my PC. I only need 1 ethernet wire, a...

Crayfish by Organizer
  • 6 replies
  • 0 kudos
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