Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Resolved! Telus Audio

I was thinking about switching from Eastlink to Telus until I read about a complaint about the Audio. Right now with Eastlink I have to have the volume up to 35, then I am watching any recording, I live in a duplex ans cannot play it that high so I w...

jh1942 by Just Moved In
  • 1 replies
  • 0 kudos

Is is just me or does Telus fibre optic wifi suck?

Is is just me or does Telus fibre optic Wifi suck? It goes down daily and will come back on randomly. I can unplug the modem and it will sometimes come back on and sometimes not. I was on Shaw for years and switched to Telus in Nov 2018 (for cheaper ...

Julie11 by Just Moved In
  • 7 replies
  • 1 kudos

Call back confirm installation

So as a Shaw user for 20 years I thought I would give Telus a try for my cable/internet. Seemed pretty simple. I get my call back the next day to confirm installation and person helping me kept leaving putting me on hold. Finally after 40 mins he cam...

Contact Customer Service

Hello everybody, I need your support and help.I live in Germany and buy a holiday home in your beautiful country. Since I would like to operate a web cam in the house, I need year-round Internet.Is there any opportunity to contact you via E-Mail/Chat...

When can I expect a return call ?

On April 15 I talked to a TELUS security sales rep. He promised to call me back on April 22. It is now April 28 and still no call. Is this the way a communication company deals with it's customer communication ? I have been a TELUS Home/Optik/Interne...


Our tv and internet out. In the Olympic Village vancouver. Anyone else?

Flyfine by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Telus Online Gaming Rural

Hiya Telus community.So I have had ADSL in Lumby BC a rural area since 2011. I've started to looking into upgrading my service again after 8 years.I currently have a plan called internet six(6mbps down/ less then 1mbps up). It has never been a plan t...

Dionysus by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! How do I really know if it’s Telus calling?

My call display shows TELUS and the number 778-771-0187. On my voicemail I hear a name I can’t make out and a request to call back. How do I know if this is a legitimate call from TELUS? I am not feeling I want to call the number back. On occasion I’...

pbsme by Ambassador
  • 1 replies
  • 0 kudos
Friendliest neighbours