Internet & Home Phone
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Resolved! Cannot connect Internet and TV on jack in bedroom

I am a Telus Internet and TV customer In my living room I have a modem that my television box is plugged into. It also has several Ethernet jacks that I can plug devices into (i.e. my laptop). In my secondary bedroom (I use it as an office) there is ...

Caleb by Neighbour
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  • 2 replies
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Resolved! Telus Wifi Hub USB (white Arcadyan tower modem) Settings

Good Day everyone, I would like to know if anyone has a manual for this Telus Wifi Hub (white Arcadyan tower modem) Perhaps someone could guide me in the correct direction. I have the Telus Wifi Hub (white Arcadyan tower modem) and i connected a 2TB ...

fadab by Neighbour
  • 19439 Views
  • 11 replies
  • 0 kudos

Router line 2 disconnected

Noticed my speeds way down yesterday. I’m on copper with internet 100 and my speed at the router is now less than 50. I checked the router settings and it says line 2 is disconnected although it is still plugged in the router. Tried all the usual ste...

Resolved! Internet usage warning - unlimited data plan

I have the Unlimited Data plan on my home internet and today I received an email warning that I have exceeded my monthly internet data allowance. When I sign into my account everything looks fine. The message is from Telus and all links in it go to T...

Djice00 by Neighbour
  • 3726 Views
  • 4 replies
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Resolved! 3rd Party Router with Telus Modem Bridging + Optik TV?

Getting gigabit fibre installed this weekend, but hoping to use our own enterprise-grade networking equipment. My understanding is that the telus modem can be put into bridge mode, but how do I connect the wired and wireless Optik TV boxes?

mthej by Neighbour
  • 4689 Views
  • 6 replies
  • 0 kudos

no email

my email stopped working last wednesday, Telus said they cant fix it and would transfer to google mail in 24-72 hours. its way past that and no email and no help at all told to wait. Im a senior with medical issues and need my email to connect with t...

Where do I thank your support staff?

I recently switched to Telus Fiber from Shaw and I am extremely happy with the much better product. It is better in so many ways, higher bandwidth (1 GB), lower latency (0-1 ms) and most importantly much much more stable (hard to quantify but network...

BruceJ by Neighbour
  • 2603 Views
  • 3 replies
  • 3 kudos

Wi-Fi Extender Intermittently Drops

Hi Everyone, I just opened up my Telus accounts after moving into a new apartment with Telus quick-connect installed. Stupidly, the wi-fi modem is installed near our apartment entrance within a closet separated from our living room by concrete walls ...

CF by Neighbour
  • 1108 Views
  • 0 replies
  • 0 kudos
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