Showing results for 
Show  only  | Search instead for 
Did you mean: 

Yard Damage from Fibre Installation






I have a number of complaints following installation of fibre cable on my property in summer 2020. I didn't argue about whether or not you had the right to enter my property and carry out the installation however I did not agree to having my yard destroyed in the process. For some unknowable reason your engineers decided to put in one of those ugly boxes right near my garage when they had plenty of room closer to the street. Then they came and opened the hole I don't know how many times and destroyed more of my lawn every time. 


Now I have a mud pit around the box, scattered stones everywhere and mud through my gate area. Almost impossible to get around the side of the house without tracking muck into the garage. Photos attached.


I know you say you will remediate the situation but I think that means tossing a handful of grass seed in the muck and leaving it to me to fix. 


Not good enough. I spent good money to put sod throughout that area two years ago when I removed a garden the former owner built there. I pay a landscaper to treat my yard in the spring and all of that work has been wasted in that area.


I want the entire properly remediated which means sod. Clean up all the muck and stones. Properly grade the area around that horrible box and leave me something my landscaper can work with.


Let me know what you intend to do. 


David Anderson 




@We are customers only on here Best be in touch with telus . Pictures will not show up on this site. You must have fiber to your house now. Any junction boxes would be on right of way. Or you have to sign an easement. Ask to talk to a supervisor and get hardcopy and print it with all the names of people you talk to. Polecat

Telus has destroyed my driveway to pull fibre into the neighborhood. I am the end of the pull and they left a coil of fibre burried in the driveway. They never contacted us at any time about this. They won't pull the fibre to my home because I am not a phone or cable customer with them, but I have home security with them. I called Telus twice and neither tech had any idea about the services being installed in my neighborhood. In fact one said they have no record of them being in my neighborhood. The workers here say get the fibre pulled to your home or it could cost $1000 later when we left the area. The Telus tech confirmed this and suggested I find the supervisor in the subdivision and speak with him. There are so many crews here I would have no inclination where to start. 

Since the techs had no information within Telus, was that the plan to start with. Tell no body anything and perhaps they will go away, or is Telus really that clueless they don't know what they are doing. There is no person to speak with specifically on this issue, as I did asked.

The crews have been here for weeks and destroy the grass and concrete and leave concrete chunks on the street. They had trouble coring the 14 inch hole in my driveway because of all the rebar in it, as the worker stated. Now Telus wants to fill it with no rebar in the concrete.

These are only but a few reasons I find Telus unscrupulous. 

Still looking for answers!!!!

Usually this task is contracted to a specialist company, which is why the Telus staff would have no knowledge of the installation. Your best place to start would be with the site supervisor you already spoke with, and ask how you can escalate your concerns, however, remember, the 6 feet from the curb usually is owned by the municipality, and hosts a number of services, which may be dug up at any time.


If you find a post useful, please give the author a "Kudo"

@polecat The photos show up perfectly fine.


I was actually able to speak with and get a visit from a Telus site supervisor for the operation in my neighbourhood. Frankly, I think it is a lost cause. Every time I turn around, there are more holes in my lawn. The supervisor who came to my house and actually acknowledged that the rep getting signed authorization explained things to me about what was being done but either he does not have all the information our is just trying to appease me. Regarding the written authorization, I was provided with verbal confirmation as well as a site diagram (sketch) which showed only a small area (a small hole as he put it) that would be made on my property. Well, I have two huge holes (massive) on either side on my driveway, one which was drug right next to a tree to disturb the roots. Apparently, there is a "box" going there and it look like I won the Telus lottery as it is some type of junction box. Today, I come home to find three additional holes on my lawn (strips), again on both sides of the driveway. The two original holes are still there with boards. The new holes have already been backfilled with dirt and seed since they left a card at my door. It looks like somebody threw seeds on the spot because it is clumped in one area with other areas bare. So I have a total of five areas split on either side of my driveway that have been treasure hunted by Telus and I do not have a very large lawn area. The worst of it is the misinformation and lack of information. As usual, Telus sets up a Facebook page and has contact information but the reps manning this end have no idea what is going on. 

@starchoice  Back in march i could not open the pics  also on other blogs now it opens ? Me or neighbourhood site ? All i got on screen was a faded out looks like a slow triangle? I agree they should sod it. Polecat



So the above 3 photos are what I discovered when I got home yesterday. Look at the last photo and you can see that it looks like some seed was just tossed at the ground with heavy clumps and bare spots evident. The first two photos are not even on the TELUS utility side but they are on the side where they dug the first major hole which is still fenced. I am guessing that they want to ensure that the grass is completely dead in the area as that hole has been there for weeks now.


The first photo here is a wider shot of the one above which is the long vertical strip where they left a hula hoop. The second photo shows the second biggest hole with a T cutout. The third photo is the same one as the second but shows it with the board on top. The fourth photo is the first and biggest hole made. There is now a "box" (flush with the ground-concrete cover) which has been there for weeks. This is the one next to the tree. To the left (facing the house) of this fence is the hula hoop and one of the circular seeded areas which is not on the Telus utility side for the house connection. This is the side where the Telus representative had told me no work would be done at all.

Community Power User
Community Power User

The photos will not appear for some time to other users. They are being moderated.

If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

@starchoice  I cannot open them. I can open photos anywhere else but not on the neighbourhood. Before the email transfer to google everything worked fine some other things are a bit sketchy also. 

@polecat Are you using a desktop?

@starchoice  Laptop --------I just clicked on just now and all pics are in full. I did nothing ????

Community Power User
Community Power User

As I said a few posts up, photos posted by users are moderated by the admins. Once they are approved they will be visible to others. It has nothing to do with your computer in any way.

If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

@Nighthawk  Thanks  I was wondering about this ---- i never went back to the sites after not seeing the pics.