Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1146 Views
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 10649 Views
  • 61 replies
  • 2 kudos

Huge lag spikes on VOIP calls

I’ve recently started using google‘s hangouts meet for VOIP video calls, which runs very smoothly 99% of the time. Every 5 or 6 minutes however there is a lag spike that will bring the latency temporarily to 200 ms or more, then it will drop back dow...

Disconnection Advisement

Whats the standard procedure for disconnection? I received no phone calls nor emails informing me my service would be disconnected. Apparently the service being suspended was the warning.Heres the catch I dont use the service, someone else is using i...

Travesty by Just Moved In
  • 2294 Views
  • 2 replies
  • 0 kudos

Need help

Hello guys,On an earlier post I was seeking help on trying to get my HP wireless printer to work with the T3200m router. I tried doing a factory reset on the printer, static IPs, and even setting up a separate ridges router - all to no avail. The I f...

Resolved! Don't have TV, want to use 3rd party router and modem

I have the Actiontec T3200M router/modem. I am not sure what components are included in this thing, as there is a coaxial cable, and the DSL lines going into the back. Is this a DSL or cable modem combined with switch/router? If I want to use a 3rd p...

Tzheng by Neighbour
  • 5695 Views
  • 6 replies
  • 0 kudos

Resolved! Why doesn’t Telus allow users to use satellite for logging in with network partners?

This is a frustrating issue because any time I want to sign in to a certain network to catch up on shows, optik is the only available Telus sign option. Why discriminate against users who don’t have optik in their area and still pay for these channel...

Windows 10 Xbox app server blocked

ok. so this has been driving me nuts for a few days now. I usually game on my xbox and PC. now ive never used a game from the MS store with the xbox app on the pc so i never had issues. But i been trying to play through the app this week and cant pla...

xboxapp.jpg
Djaymo by Organizer
  • 8469 Views
  • 20 replies
  • 0 kudos

Adding a HD Wireless box with Netgear Nighthawk

Ok heres the scenario. I have a 1200 telus modem which is bridged to a Netgear Nighthawk. I ordered a wireless HD box for a self install. I explained my setup and was told I could do it maybe. I don't use the telus access point as my nighthawk more t...

JLacroix by Neighbour
  • 2379 Views
  • 5 replies
  • 0 kudos

Trouble with wifi device

Hi all, Not quite sure where else to turn for help on this. Have a device set up that allows for wireless control of a pool pump and heater (called "The Heater Reader"). Basically connects to my home Telus wifi network on the 2.4GHZ spectrum. Unfortu...

jordo11 by Neighbour
  • 1431 Views
  • 1 replies
  • 0 kudos

Email to Shaw not Possible

Around May 2 I lost the ability to send emails to any xxxx@shaw.ca person from Outlook 2016 from my Desktop PC. Microsoft Support had first go with the goal of determining whether or not Outlook was the source of the problem:Downloaded Thunderbird an...

Kenc by Connector
  • 7257 Views
  • 13 replies
  • 0 kudos