Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Internet, phone lines, and cable not working

The Internet, cable, and phone lines do not work right now in the house. Others around us are not experiencing this issue. After checking in the IP login it's failing to connect to the ISP so I'm left wondering if the fault plays on Telus's end.

KyriaAlex by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Remote desktop with access with T3200M modem

I have been trying without success to connect to my remote desktop with the T3200M modem. My VPN is connected and is able to connect over other networks. I have tried to open port 3389 and it shows as open but I still can't connect. I was on the phon...

Shaw to Telus ?

Hi All: I'm thinking of moving from Shaw to Telus. I currently run three small community web sites from my home, and after 7 year Shaw is now failing me. Does the Telus 75 Internet package allow one to run a small web site(s) from one's residence ? -...

syntel by Just Moved In
  • 4 replies
  • 0 kudos

Intermittent internet connection dropping

This is an issue I've been encountering for at least two months, but I haven't had the time to really look into it until now. What is happening is that my internet connection will drop for about 5 seconds at random intervals. Sometimes it happens mul...

ElCarrot by Just Moved In
  • 8 replies
  • 0 kudos

When will my call back be?

I had internet installed on March 12 with a text asking everything was good after installation. I selected the option that said it wasn’t and was told an agent would call me. Still hasn’t happened. My internet speed is much slower than what I signed ...

robbilee by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Scheduling an appointment from MYTELUS

How do you schedule an appointment online (from mytelus website) for a technician to come to your home? Why can I only RESCHEDULE an appointment Waited inline for over 1 hour to talk to a representative ...

Wait time excessive!

I just got hooked up today. I’m only getting 15Mbps of the 1Gbps (hard wired, nothing else connected, testing against Telus local servers). So I called in to the internet support.3 hours 20 minutes someone from the home security department answered. ...

Any manuals available for Telus wifi hub?

I just got Telus Wifi Hub installed recently with boosters on my fiber-optic connection. But since it is new, I am not able to find any manuals or extra stuff on it. I am trying to push all my traffic through a certain IP address. I have made an ad b...

raza by Just Moved In
  • 7 replies
  • 0 kudos
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