Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Migration Issues

Has abtbody else experienced this problem?When I proceeded to activate my account (I already had a Google account) I was presented with the signon which contained a Telus email ending in .telusplanet.net, but I had indicated on the request to use one...

Di444 by Organizer
  • 3001 Views
  • 2 replies
  • 0 kudos

Boost with Roku private listening

I recently added the boosters to my network and the Roku private listening through the phone app no longer works. It enables, however no audio comes through. I reenabled the radio on the T3200 with a different SSID from the boosts, switches over the ...

mkk by Neighbour
  • 1026 Views
  • 0 replies
  • 0 kudos

PureFibre

Hi Everyone,We had purefibre installed on Friday and the speeds have been amazing. I just moved my office into the basement near the modem and now my internet speeds are half of what they used to be when I was upstairs. Any tips or ideas on how to ge...

Resolved! Why does this forum keep rejecting me?

The error is: The requested URL was rejected. Please consult with your administrator.Your support ID is: 46033275607280xxxxx I tried creating a new account, I tried from different browsers. I get this in 2 separate locations in 2 separate cities on 2...

fred123 by Neighbour
  • 2937 Views
  • 2 replies
  • 1 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by TELUS Team Member
  • 60323 Views
  • 66 replies
  • 2 kudos

Internet drops after an hour

I just got my fiber and the ont is connected to à modem that is in bridge mode the router loses internet every so often and i need to power cycle the router to get internet. Same thing happens if i directly connect the router to the ont.

suwohexo by Neighbour
  • 1630 Views
  • 1 replies
  • 0 kudos

WiFi on, Internet off

I Posted this yesterday in the PikTV sub, but maybe this is more of a general internet / router problem. So I've been having a weird problem with PikTv.I'm connected on copper with a T3200m router and using the Pik app on the Shield box. I can watch ...

Qix by Organizer
  • 1995 Views
  • 0 replies
  • 0 kudos

High ping to T3200M router using 5G WiFi

I have high ping to my T3200M router/modem using 5G on mulitple computers and my smartphone. So everything I do on the internet is delayed by 16ms. The problem goes away when I connect with 2.4Ghz or with wired. Neither of those are good alternatives...

samiam by Advisor
  • 1405 Views
  • 0 replies
  • 0 kudos
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