Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Netflix on Optik keeps dropping signal?

For the last few days when watching a show on Netflix through my Optik accountthe show will run for awhile then suddenly lose the connection. I then have to reboot and reinitialize my optik tv to get it back again. I have an LG tvand can watch netfli...

Gayle by Organizer
  • 5 replies
  • 0 kudos


Just when I'd come to expect my interactions with telus employees to be less than satisfactory, they send Shahn and Mitch to my house to install fibre optic. I was worried when another employee told me that the guys wouldn't be happy when they heard ...

Ali9 by Just Moved In
  • 4 replies
  • 2 kudos

Home Phone Rings

I've just joined Telus. Right now the phone only rings three times before going to voice mail. How do I change the number of rings to 6 before it goes to voicemail?

ValHansen by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Looking to upgrade my Router...

Hi, I'm looking to upgrade my T3200M wifi modem (supplied by Telus) to a TP Link Archer C5400X. I'm a twitch Streamer and Avid gamer so im trying to maximize my internet upload and download speeds as well as make sure the internet stays stable for my...

Poor upstream speed.

We have 25Mbps service but cannot play online games because our upstream speed is under 1Mbps most of the time and if we pull all other devices off the network, may get 1.2Mbps (tested multiple computers) which is still too slow for many games. My do...

Someone9 by Friendly Neighbour
  • 5 replies
  • 0 kudos

Resolved! TV & Internet over one cat v for my shop.

I have a cat v cable that goes out to my shop. When I plug the cable in the router and a patch cable from the LAN port to my optic box the internet net works but the tv won't work. When I plug the cat v cable from my house straight into the optic box...

Jamjam by Neighbour
  • 8 replies
  • 0 kudos
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