Internet & Home Phone
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strange dial tone

My landline is giving off a strange dial tone. Something like a continuous droning . Occurs on my cordless Panasonic phones and my kitchen wall phone. Swapped phones around and unplugged them still the same droning …Cannot receive or make call with t...

husula48 by Neighbour
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Resolved! My internet is extremely slow and inconsistent.

For the past month, my high-speed internet has been really slow on my phone (32.60mbps) and my laptop great (78.73mbps). But here is the real issue, on my laptop (Macbook Pro) when I close my browser (Chrome) I have to turn off my wifi and turn it on...

Rippieus by Neighbour
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  • 4 replies
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Resolved! Norton 360 not working after transferring the subscription

I canceled my Norton 360 on my laptop as I was trying to transfer to my iPad. Now, neither one works. I cannot even reinstall it on my mac as I get the following: Norton 360 with lifelock basic plus is not active because your subscription has been tr...

unjustified charge, I have no services with Tellus

According to the email sent by Tellus, it is charging me for a service that I have not contracted. On September 5, I sent an email informing you that I had no contracted service, they did not give any response, the customer service line was called wh...

Internet slow in the last couple of weeks

I am on 1 Gb internet and recently my download speed (LAN) is consistently below 200 Mb/s My upload speed, however, is above 800 Mb/s. I also noticed a considerable slowdown of streaming on my TV. Any ideas?

4jerzy by Neighbour
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  • 2 replies
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Resolved! Fibre Not available?

Hi Everyone!I just wanted to know a few things.Over the summer we had telus come into our small town and start to lay fibre cables, they had asked house to house about if they would be interested in fibre. However i dont know if our property was miss...

JennyNo by Neighbour
  • 1965 Views
  • 2 replies
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Resolved! Mobile Devices all lose Wi-Fi

I have a T3200M, using copper because my neighbourhood in Squamish for some reason does not have Fibre... I have both 5G and 2.4G enabled on the router. What I am experiencing often is that all devices that are connected on wifi will lose a wifi conn...

Resolved! Home phone not working

I called Telus on Nov.1 about my house phone that suddenly stopped working. The customer service agent said that someone was going to come to my building to fix it the next morning. However no one showed up the next morning on November 2. I called Te...

Resolved! Wifi Boosters

So my wifi boosters are appearing in the My Telus Wifi app and according to the app getting excellent signal (they're all hardwired with ethernet) but when I dig down into them, no devices are showing as connected to any of the 4 boosters I have. The...

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