Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 4 replies
  • 3 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 65 replies
  • 2 kudos

internet speed

Hi our 2 laptop/computer get tested speed of 45 mbps. our 2 android phones get tested speed of 250 mbps. Why? thanks

HSM by Neighbour
  • 6 replies
  • 0 kudos

Much data usage

This month my data usage suddenly doubled. IF my account had been switched to a higher speed port, would this be the result? There was no high speed space in my area when I first signed up- so I was on a list. Other possibilities- radio streaming? Fo...

Wall by Just Moved In
  • 6 replies
  • 0 kudos

Channels "Pushed" to the Guide

I am a long-time and mostly-satisfied Telus Optik customer. The primary ongoing annoyance I run into is with my on-screen guide. I subscribe to only a few of the channel packages. I have set up my Guide (on two TVs) to display only the channels to wh...

DonC by Organizer
  • 7 replies
  • 0 kudos

Resolved! Home network from T3200 modem

I'm trying to hard wire a simple network ie: T3200 > router > (pvr + PC x2.) My router is not powerful enough to handle the multicast signal so I'm wondering if this will work: T3200 > Gigabit switch > pvr + router > PC x2. Anybody? trembuzz

trembuzz by Just Moved In
  • 2 replies
  • 0 kudos

Looking at fiber, have a couple questions

I currently have Shaw home phone TV and Internet. There is only the Shaw cable running to the house, no telephone copper. They have strung Fiber to the house during the neighborhood upgrade. If I move to Telus for Internet, home telephone, and TV, do...

GC1 by Just Moved In
  • 7 replies
  • 0 kudos

Pure Fibre Outrage

A while back I recounted my adventures in switching to a "bonded copper" system for my Internet and tv. Recently, I got an attractive offer to upgrade to Telus Pure Fibre (my building was recently set up for this). I figured, sure, why not? The insta...

Cherns by Coach
  • 7 replies
  • 1 kudos

Resolved! Red Deer Outage (Eastview)

Our internet has been down all day. My gf called to see what was up, no response from Telus. Does anyone know what's going on?

Resolved! Medicine Hat, AB

When does Telus plan to install their fiber network here? I'm being offered some SHAW promotions right now and considering doing a 2 year plan with them but I don't want to if Telus can get fiber here within the year.

Rakunar by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Favorites List

Curious how come my channels listings keep reverting back to "all channels". I switched it to "subscribed channels", but I notice every few days it reverts back to "all channels". Also, is there a way to adjust the number of seconds the skip button d...

RobbyD by Connector
  • 2 replies
  • 0 kudos

Building upgrade?

I live in a building with ETTS 50 in downtown Vancouver. 50??! Who do I gotta talk to about getting something better than having to go to Shaw or calling Novus can come into the building? Is that limitation from the building, or Telus?

D-Mac by Just Moved In
  • 1 replies
  • 0 kudos