Port forwarding isn't a solution as this isn't a port forwarding issue. Nor do you need a business account to port forward. Tech support for home accounts just doesn't offer help with setting up port forwarding. There are MANY discussions on the forums here about how to do it. Also, if the connection itself is working fine and it turns out to be your computer/console that is the issue, if a tech did come out, they'd likely charge you for the visit.
Too many questions come up about your post. I'll start with the following. Please provide details: