Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Rate changes while on 2 years contract

Hello, Just signed for to year contract with Telus, was reading my service agreement and now I am wondering.If there will be a rate increase, will it affect me while I am on my two-year contract?

Syman by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Gigabit Internet is slower than advertised much slower

Hi! First I want to say I am unsure if I have any wired or wireless devices with a gigabit connector, and my wireless settings are messed up right now anyways. However I know you can go into the t3200 router's advance settings and do a speed test the...

Duby by Just Moved In
  • 2 replies
  • 0 kudos

Static Route Settings on Telus Mesh Hub

Just got my T3200 replaced with the new Acadian Mesh Wifi Hub. Anyone know if there is a way to add static routes? I remember reading awhile back the T3200 had ways to access the hidden menu for additional advanced settings. I have a pretty complex n...

j0nb by Just Moved In
  • 2 replies
  • 0 kudos

Internet Outage

Is there currently an internet outage in the lower mainland area? I’ve been unable to access the internet for a while now and have seen several reports online suggesting the same issue. When will it be up and running again?

AnnaK by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! WiFi Boost and Ethernet

Hi everyone, I've just set up my two Wifi Boost sets, and I'm wondering whether the original one needs to stay connected to the router through the ethernet cable, or whether I can remove it and put it the booster in a different room (the second one i...

Yatsukin by Friendly Neighbour
  • 11 replies
  • 1 kudos

Slow connection on Telus Fibre 750

As the title reads, since switching to Telus Fibre 750 my download speeds are nowhere near the 750. I have tried plugging directly into the back of the T3200M router, as well as the Huawei ONT box, and I consistently get 300-350 when downloading a ga...

Router only has 2 ports

Router i received to place in the living room only has 2 ports. I don’t have an extra port to plug in my Philips Hue bridge. Please help!

Brice by Just Moved In
  • 2 replies
  • 0 kudos

Boost Dropping Wifi

Hey guys, I’ve been having a problem lately where my Boost devices are dropping their wifi signal. Not sure why, unless having to work from home is burning them out. For example, today I was watching a movie on my TV, streaming from Disney+ and it fr...

Friendliest neighbours