Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 61 replies
  • 2 kudos

Multifactor Authentication?

I see that Telus is now sending emails out about proper password security for our accounts. They state that a minimum of 8 characters is best, as well as being complex, so a mix of upper/lower case, symbols and numbers. As a security professional, I ...

DeanD by Coach
  • 3 replies
  • 0 kudos

Resolved! Arris PVR with Technicolor STB

I have an existing Arris PVR with a second STB (a very old Cisco 330 unit) and everything works fine. I'll be upgrading both TVs to 4K in the next while and am wondering if I can move the Cisco unit to a third TV and add a Technicolor UIW4001 (bought...

ZTE Hub NAT Type 3 Restrictions

So i have done a ton of reading up on why the ZTE hubs are all set to NAT Type 3, and essentially the only answer ive gotten from telus is that they essentially share a common I.P. address due to the fact that they utilize the LTE network. Now I have...

Gram213 by Just Moved In
  • 1 replies
  • 0 kudos

Can't Upgrade to Unlimited Data

Hi, My house is currently being charged $45 extra every month for additional data. However, when I tried to upgrade to unlimited data online it says "you already have unlimited data." Is anyone experiencing the same issue? Paying extra money and have...

faketom by Just Moved In
  • 2 replies
  • 0 kudos

Waiting time to speak for represenatives

We recently changed our services from Rogers and Shaw and over the past two weeks I have spent more time on hold with Telus then I have with Rogers or Shaw in almost 20 yearsIs the customer service really this terrible that wait times are 1-2 hours e...

Kim62 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! "All circuits are busy"

Greetings,I'm trying to call Duraflow: 1-866-488-9399 However, I've been getting an automated "We're sorry, all circuits are busy now. Please try your call again later." I've been trying to ten days. Is there any way around this? I can't find any oth...

Shane by Leader
  • 6 replies
  • 0 kudos