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Discount of 25% bundle made my bill larger for 20$

Rualan
Just Moved In
On Friday i had a call from one of agents and she started to explaining about bundle with 25% of discount and switching to it will lower my monthly payment. But in the next day I received this -

Optik TV
Optik TV Commitment period for 24 months : Aug 21, 2022 - Aug 20, 2024
• Includes HD PVR • Essentials
includes 4K Channel Pack, Stingray, Essentials, Musicroom
• Service Agreement on TELUS TV - effective 08/20/2022 to 08/19/2024
• MDU Optik Partnered Offer - 24 MO Discount - 25% - effective 08/20/2022 to 08/19/2024 • Optik TV 24 MO Discount - $15 - effective 08/20/2022 to 08/19/2024
Total Optik TV Regular Price (after all promotions expire)
Total Optik TV Promotional Price (when all promotions effective)
TELUS Internet 300/300
Internet Commitment period for 24 months : Aug 08, 2022 - Aug 07, 2024
• Includes TELUS Wi-Fi Hub • TELUS Internet 300/300
includes 1 TB monthly data • Unlimited Data Usage
• Unlimited Usage included for 24 months - effective 08/08/2022 to 08/07/2024
• HS 24 Mo Discount - $5 - effective 08/08/2022 to 08/07/2024
• HS 24 Mo Discount - $20 - effective 08/08/2022 to 08/07/2024
• MDU HSIA Partnered Offer - 24 MO Discount - 25% - effective 08/08/2022 to 08/07/2024 • Service Agreement on High Speed - effective 08/08/2022 to 08/07/2024
• $10 off Internet 300 for 24 Months - effective 08/08/2022 to 08/07/2024 Total Internet Regular Price (after all promotions expire)
Total Internet Promotional Price (when all promotions effective)
TELUS Online Security - Standard
• TELUS Online Security - Standard
Total TELUS Online Security Regular Price (after all promotions expire)
Total Monthly Regular Price (after all promotions expire)

Total Monthly Promotional Price (when all promotions effective) 120$ !!!

But before it was like this -

Optik TV
Optik TV Commitment period for 24 months : Aug 21, 2022 - Aug 20, 2024
• Includes HD PVR • Essentials
includes Stingray, Essentials, Musicroom
• Optik TV 24 MO Discount - $15 - effective 08/20/2022 to 08/19/2024
• Service Agreement on TELUS TV - effective 08/20/2022 to 08/19/2024
Total Optik TV Regular Price (after all promotions expire)
Total Optik TV Promotional Price (when all promotions effective)
TELUS Internet 300/300
Internet Commitment period for 24 months : Aug 08, 2022 - Aug 07, 2024
• Includes TELUS Wi-Fi Hub • TELUS Internet 300/300
includes 1 TB monthly data • Unlimited Data Usage
• Unlimited Usage included for 24 months - effective 08/08/2022 to 08/07/2024 • Service Agreement on High Speed - effective 08/08/2022 to 08/07/2024
• HS 24 MO M&H Discount $10 - effective 08/21/2022 to 08/20/2024
• $10 off Internet 300 for 24 Months - effective 08/08/2022 to 08/07/2024
• HS 24 Mo Discount - $20 - effective 08/08/2022 to 08/07/2024 • HS 24 Mo Discount - $5 - effective 08/08/2022 to 08/07/2024
Total Internet Regular Price (after all promotions expire)
Total Internet Promotional Price (when all promotions effective)
Total Monthly Regular Price (after all promotions expire)
Total Monthly Promotional Price (when all promotions effective) - 100$

I tried to reach support for switching back my plan as it was but they are incompetent or don’t want to do it. Contact me pls if you can switch it back without this robbing discounts
2 REPLIES 2

polecat
All-Star

@Rualan  We are customers only on this site. You have to contact telus yourself. Any changes i have made to my services i get them to send hard copy email before i sign on to new stuff. Just to make my mind up on price.

NFtoBC
Community Power User
Community Power User

Often legacy plans no longer exist in the system, as they have been Grandfathered. Thus there is no means for staff to select them once you have changed. If you have a legacy plan that meets your needs, it is almost always best to keep it, as all discounts are based on current pricing.

 

NFtoBC
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