Forum Discussion
remotes with boxes?
Can someone with Telus confirm what an agent told me that Telus only provides one remote per TV service and that is supposed to be used for the PVR as well as any wireless box?
I pay a monthly rental fee for each of the 3 boxes (one PVR and 2 wireless), waived for 2 years as part of my service agreement. I only got one remote for all 3 boxes - I called to ask for additional remotes and the agent said I need to pay 30 for each of the others.
It seems crazy that Telus wouldn't provide remotes for their boxes but the agent was quite insistent that this was the way it was in India and would be the same all over the world. He refused to check further on it.
3 Replies
exactly what I said. It was a frustrating conversation to say the least - really wish there was someone local to talk with.
TELUS_SupportOfficial Support Team
We understand that's frustrating. We'll send you a PM now so we can help get your remotes sorted out and hopefully make this easier
- FuzzyLogic
Community Power User
My understanding is that it's 1 remote per box.
It makes no sense otherwise how are you supposed to control the additional boxes?
