Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 4 replies
  • 3 kudos

Google Maps - How to solve Organization Administrator issue

Hey everyone! We’ve noticed a few threads pop up from customers having trouble getting access to their Personal Google account data (Google Drive, Docs, Sheets, Photos, YouTube, etc.). This issue is typically caused by an error known as “conflicting ...

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cpantelis by TELUS Employee
  • 21 replies
  • 4 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 66 replies
  • 2 kudos

POP3 server does not accept login AGAIN!

Does anyone else have issues with logging into the POP3 server? When this problem arises, I can login to the Webmail server, but that doesn't really help because I can't access the whole email (eg. Header). Every time I complain to Telus about this, ...

couttsy by Neighbour
  • 3 replies
  • 0 kudos

Resolved! When connecting a Boost via CAT5 does it have to be direct?

To help my performance on my home WiFi, I want to connect one of the Boost devices via CAT5/Direct cable.However, given that the home (Telus) modem is in the basement, I need to use a cable connection to a router which is directly connected to the mo...

BlairP by Connector
  • 1 replies
  • 0 kudos

Resolved! Best 3rd party router for Telus 150 Fibre

Hi All, Sorry to ask a repeated question but I activated my telus 150 fibre today with optic tv. I am using Actiontec 3200m and I want to buy a 3rd party router. I am happy to bridge it and have the actiontec only serving the opttic tv but for my wif...

Increase in Internet Charges

Despite the challenges of the late summer downing of the Webmail service, TELUS reacted with a minimum of a one-month rebate on Internet charges to those affected. Must have cost their profit line a fortune. I remember saying to myself at the time: "...

New PureFibre Install in a 42 Year House

Currently using Telus DSL in a older Vancouver Special built in 1977. No Cat cables/outlets, probably 2 pair copper line. Telus Fibre Optic came to my neighbourhood about 2 years ago and strung lines to most homes. They strung a line from the telepho...

Chris99 by Connector
  • 1 replies
  • 0 kudos

PureFiber ONT Size

Folks. I'm looking for the physical size of what I believe is the ONT. It would be the unit the take the fiber signal and converts to CAT5 or COAX. I do not want to drill holes through the exterior of my home so have purchased a waterproof Altemix NE...

BakerCrew by Just Moved In
  • 2 replies
  • 0 kudos


I'm paying 78 a month for internet 6..... which is supposed to be 5mbps except its only 2.5. So im paying 78 soon to be 85 for 2.5 mbps.What year is it 1998? Not only am i getting absolutely ripped off by paying far to much for the slowest internet. ...

Lobre370 by Just Moved In
  • 3 replies
  • 0 kudos

PureFibre connection.

I have an appointment for PureFibre connection and will keep my current plan for TV, Phone, & Internet and have some questions and concerns that I can't find answers for. I am currently setup on Internet 15 with Optic TV and Telephone. 1. What happen...

Hoot by Just Moved In
  • 2 replies
  • 0 kudos