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Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 2506 Views
  • 4 replies
  • 3 kudos

Google Maps - How to solve Organization Administrator issue

Hey everyone! We’ve noticed a few threads pop up from customers having trouble getting access to their Personal Google account data (Google Drive, Docs, Sheets, Photos, YouTube, etc.). This issue is typically caused by an error known as “conflicting ...

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cpantelis by TELUS Employee
  • 19327 Views
  • 21 replies
  • 4 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 17890 Views
  • 66 replies
  • 2 kudos

Scheduling and parental controls on T3200M

Does scheduling and parental controls work on devices (Xbox) that are direct connected via copper / Ethernet to the modem? I have scheduled controls in place to restrict access to certain MAC addresses but they do not seem to work. These devices are ...

darin by Just Moved In
  • 1433 Views
  • 2 replies
  • 0 kudos

Deleting emails

Me again ! For the most part, my email is now working properly. But every few days I'll have one or two emails that will not delete nor can I move them to another folder. Sometimes after a day or two, I can get rid of them, but some just want to hang...

Home Internet (PureFibre) Bandwidth Question

Let say I'm on the Internet 150/150 plan and I am currently downloading at 50 Mbps. How much bandwidth do I have for upload? Is it the full 150 Mbps or am I left with only 100 Mbps for upload?

mfmfmf by Neighbour
  • 1265 Views
  • 1 replies
  • 0 kudos

POP3 server does not accept login AGAIN!

Does anyone else have issues with logging into the POP3 server? When this problem arises, I can login to the Webmail server, but that doesn't really help because I can't access the whole email (eg. Header). Every time I complain to Telus about this, ...

couttsy by Neighbour
  • 1551 Views
  • 3 replies
  • 0 kudos

Resolved! When connecting a Boost via CAT5 does it have to be direct?

To help my performance on my home WiFi, I want to connect one of the Boost devices via CAT5/Direct cable.However, given that the home (Telus) modem is in the basement, I need to use a cable connection to a router which is directly connected to the mo...

BlairP by Connector
  • 1334 Views
  • 1 replies
  • 0 kudos

Resolved! Best 3rd party router for Telus 150 Fibre

Hi All, Sorry to ask a repeated question but I activated my telus 150 fibre today with optic tv. I am using Actiontec 3200m and I want to buy a 3rd party router. I am happy to bridge it and have the actiontec only serving the opttic tv but for my wif...

Increase in Internet Charges

Despite the challenges of the late summer downing of the Webmail service, TELUS reacted with a minimum of a one-month rebate on Internet charges to those affected. Must have cost their profit line a fortune. I remember saying to myself at the time: "...