I am frustrated right now with Telus, and I just want to cancel the contract with them as soon as possible.
The thing is today is the 3rd appointment to re-install the moved service so far. And nothing has been installed nor fixed. The 2 last visits, all the tech guys said the same thing about the Wires are broken, damaged, there's no signal connecting to my place from outside. And today as well. Unfortunately, I am on the 2-year contract with them.
But I think I have the rights to cancel it since this is their own responsibilities. When I booked the 3rd appointment, I texted with every single customer service helper about making sure everything's alright and ready to get installed. They all replied with the 'assurance'. I actually believed it. And here it is. There has been no internet for my family for a month already.
The installation tech should have escalated the issue to the Tham which deals with the outside portion of the service. The Tech should have left a business card, and your first follow-up should be with them.