After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I had a technician appointment but he did not show up.I have waited for long time and I called to customer service centre and the representative agent did not say "sorry about that" or "sorry to hear that".The agent said that he did not about that ma...
My telus technician to install telus pure fibre connection was supposed to arrive a long time ago but never showed up, none of the support connections help, and if i dont get this done by end of month their shutting down my wifi, what am i supposed t...
Contacted customer service support online, big mistake, didn't get any satisfaction so called the 1-888-811-2323 number and was on the list for a call back. They called me three times and each time I was told to press 1 for a person, put on hold and ...
Any clue when the self service site to register a static IP to MAC address will be available on the fibre Internet network?There used to be one for copper DSL lines, but now it just redirects to a web page that says to call a number.I don't want to s...
Hey I have a quick (possibly dumb) question.I remember when we were setting up/troubleshooting my home phone that the tech said we could plug directly into the big square panel hub thing (forget the name) as it has a port listed as “phone”I thought t...
I'm an existing Telus PureFibre customer (and very happy with it). I have a question regarding my in-laws configuration. They currently have Telus Fibre 75. Their internet goes into a small ONT and from there into a T3200M wifi modem. The wifi modem ...
First, WHERE IS THE ENGLISH??? When you converted me from copper to fiber,I was told the fiber box had a battery that may lastup to 3 hours if the power went out.My power just went out.I had no internet and no phone.Does the Nokia box have battery ba...
Previous Owner cancelled his 1G account and I applied for a new one.Upon activation, initially I was able to see my router on the WIFI App but none of the booster.Called the TELUS helpdesk and confirmed all the boosters are working but just not showi...
I am told by the tech that came by to upgrade my old ac gateway to the nah and the wifi hub that my old telus booster will not work anymore with the new equipment and proceed to take away all 3 of my booster including 2 of them that i paid for with m...
Telus sent a letter that signed permission would be acquired prior to entering property. This was not done! They hydro vac’d 3 large holes over a month ago and have not returned with no communication to date! My front yard looks like a war zone. I wo...
