Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1835 Views
  • 4 replies
  • 3 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 14629 Views
  • 65 replies
  • 2 kudos

Full speed from Wifi hub - 2/3 speed from Boost starter pack

I just switched to PureFibre 150 from Shaw a couple of weeks ago and have the wifi hub and Boost starter pack. The wifi hub is in the back corner of my basement where my panel is, first boost is hardwired to the wifi hub via existing in wall ethernet...

Opes by Just Moved In
  • 1032 Views
  • 2 replies
  • 0 kudos

Resolved! Bridging ASUS RT-AC86U to Telus Actiontec T3200M

Hi All, First of all, Happy New Year 2020 to all of you and thank you very much to all of the wonderful contributors in keeping this forum going!! I just bought ASUS RT-AC86U router yesterday and that plan is that I want to use it as a primary router...

Error looking at devices with telus APP

I went to look at the active devices on my wifi with the Telus app on my phone and am getting "Unhandled error. Cannot convert to days as this period contains years and years vary in length"Was working fine a few days ago, maybe has something to do w...

chich by Just Moved In
  • 1194 Views
  • 2 replies
  • 0 kudos

Is Telus blocking ports 80, 8080, 8081, and any others?

Is Telus blocking, for residential customers, ports 80, 8080, 8081, or, really, any other port? Other threads on these forums have confirmed that to be the case for port 80 and other ports specifically, but I've set up a port forward on my home route...

dmehus by Just Moved In
  • 883 Views
  • 0 replies
  • 0 kudos

Backup power for fibre access

I had fibre installed in my house and then had a power failure after that. When the fibre access was installed battery backup was not included. When the power failed the phone failed as well. Is power backup not included in Alberta anymore?

Transmission firewall configuration on T3200M

Hey there! my internal router bit it and so i've connected everything directly to my Telus T3200M. most things seem to be working ok... how do i set up the firewall for transmission torrent client? under Firewall>>Port Forwarding in the modems admin ...

High ping/latency for online gaming

So I have fibre optic internet 300. While playing online multiplayer games like Overwatch, Call of Duty MW and CS:GO I am getting anywhere between 60-100 ms ping/latency. Everyone one of my friends I talk to with Telus fibre optic are getting 20-30 M...

Juicebox by Neighbour
  • 1293 Views
  • 1 replies
  • 0 kudos

PureFibre Install - bringing into house

Hello, I’m trying to switch from Shaw to TELUS and hit a bit of a hurdle during the installation. I have a new house with a panel in the basement that houses all my telecom connections. The house is wired for Ethernet and I currently have a Shaw mode...

Wilbur80 by Just Moved In
  • 4606 Views
  • 4 replies
  • 0 kudos

Resolved! how long does Telus ONT battery backup last in power outage?

I just got fiber installed. The technician insisted that the land line needed to be moved to the phone port on the ONT.My wife is not happy that our land line is now subject to a battery backup during a power outage versus the essentially 'always ava...

clarkg888 by Just Moved In
  • 2879 Views
  • 3 replies
  • 0 kudos

Capped smarthubs

We have two smarthubs in our home: One older (ZTE MF275R) with a 100GB plan and a newer (ZTE MF279T) with a 500GB plan. The newer hub with the 500GB plan never goes past 10Mmps, while the older one reach much higher speeds - often 25-30Mbps. Accordin...

PatrickE by Just Moved In
  • 2827 Views
  • 7 replies
  • 0 kudos