Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Utility Box

I have a high voltage utility box in front of my house labelled Telus. The side access panel is completely off and I need to find the correct contact to have someone come out and put the panel back on and lock it.This is not an easy task as there isn...

Firetri1 by Neighbour
  • 2219 Views
  • 2 replies
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Refurbished Wi-Fi Hub shows previous users devices.

So I just recently had my T3200M replaced with a Wi-Fi Hub so my two boosters can now both go wirelessly without needing a direct ethernet connection to a modem, and I think I have discovered a serious privacy issue. When I go into the Connect app an...

RyDawg by Advisor
  • 1825 Views
  • 1 replies
  • 0 kudos

Scammy door to door salesman

Two months ago I switched both my home and mobile service to Telus as the door to door salesman quoted me $115/month for 3 phone lines and $73/month for home service including TV and security camera, claiming they were "free" which seemed too good to...

Wilt129 by Neighbour
  • 2337 Views
  • 1 replies
  • 0 kudos

new internet plan

I changed the internet from personal to business but the address still the same. I would like to keep the internet under the same account even it change the business . On the 8th the technician will install the new modem. I want to understand how it ...

rewards history

last time I redeemed point by choosing Amazon but I have not got the card mail to my home address?how can I get the amazon gift card i already redeemed from my point?Thanks

Feedback - moved in from Shaw

Looong time Shaw customer, this is my first week with Telus fiber.I have to say I am VERY impressed (other than the mess in the front lawn), TELUS just completed the fiber build in my neighborhood. I've been having a LOT of issues with Shaw over the ...

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Resolved! Faster Telus for Good plans

I am on PWD and considering getting Telus Internet for Good. Currently I am using Freedom Home Internet which gives me 150 MBPS for $55 a month. I see that what Telus is offering is currently only $20 a mont but you only get 50 MBPS. is there any way...

RyDawg by Advisor
  • 3100 Views
  • 3 replies
  • 1 kudos

Telus wifi hub modem needs a reboot once a day.

Ive had this problem for several months now, I’ve used telus for years and have had this same problem on other modems as well.My devices are perfectly fine, we have multiple devices connexted on ethernet and different types of devices working on wifi...

Alexinbx by Neighbour
  • 5325 Views
  • 5 replies
  • 1 kudos
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