Internet & Home Phone
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Support Telus

on Tuesday I was scheduled to connect to the Internet on Friday at 1:00 p.m. Friday came, the master is not there, no one calls, it is impossible to reach the support service. I just arrived and am shocked at such poor service and such high prices. A...

Ihor by Neighbour
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  • 1 replies
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Resolved! Need 2nd Telus wifi booster

HiI need 2nd Telus wifi booster, where can I get one?I got 1st one at no charge when technician came to install my internet. I've look though Telus website but couldn't find where I can order one, or is it free if I just call and ask for it?

kkim604 by Friendly Neighbour
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  • 1 replies
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Lan/ethernet won't go over 90mbps

I have fibre optic (gigabit plan), Ive tested multiple laptops and my desktop connected by a verified cat6 cable to the T3200m.Lan ports won't go over 90 +/- mpbs, but the coax to ethernet adapter at the other end of the house (connected to the T3200...

Resolved! Arcadyan NH20A Class A Subnet Mask on LAN Port

I'm trying to set my Arcadyan NH20A LAN IP Address to 10.0.0.1 with a Class A subnet mask of 255.0.0.0. I can't because the first 3 octets of the subnet mask are greyed out. What's the trick to set the NH20A to 10.0.0.1 and disable DHCP? I should men...

Resolved! Contacting Telus

How do I contact telus customer support without talking to the bot or waiting on hold for >1 hour during business hours? I am a full time working physician, I will never have time during business hours to wait >1hr. The [email protected] is no longer...

bhumm01 by Neighbour
  • 6043 Views
  • 5 replies
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Resolved! Wi-Fi Admin Login Timing Out

I was previously able to login via 192.168.1.41 and switch my Wi-Fi on and off. Then I unplugged the Booster and must have messed something up. Now this domain just times out, can't even get to the login page. I also tried 192.168.1.254 but the usern...

Duggy by Neighbour
  • 4359 Views
  • 1 replies
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Resolved! New modem

Telus just sent us a "upgraded modem" we were told ours is out of date. The modem showed up today, and it is the same model number as the one i already have, t3200m. Is this a mistake, or does telus upgrade there modems and give it the same model num...

Sparky27 by Neighbour
  • 2297 Views
  • 1 replies
  • 1 kudos

Resolved! NH20A Bridge Mode and admin page not find

Hi @DrPacman,Telus technician gave me the NH20A today and installed it successfully. Now the path is:PurFibre ==> Nokia SFP+ ==> NH20A (10G bridge mode) ==> RJ45 10G port ==> CAT8 ==> UDM-SE (RJ45 WAN port 2.5G supported) ==> Switch ==> My PC. My PC ...

Ming by Organizer
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  • 2 replies
  • 0 kudos
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