Internet & Home Phone
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Latest topics

Legit or not?

I got a marketing promotion through the phone saying I can get 1.5 GB Mbps, TV with 140 channels and 8 Theme packs, and Landline phone for only $100 a month. However, their email was sent from [email protected] and a callback number. I tried ...

frozened by Neighbour
  • 1555 Views
  • 1 replies
  • 0 kudos

IPv6 for business static IP

Hi Telus, This is about the same thread already answered:https://forum.telus.com/t5/Internet-Home-Phone/IPv6-not-working-Vancouver-Business-PureFibre-debugging-with/m-p/77894#M13494 I would like to check if the answer is still the same after 5 years:...

sinofool by Neighbour
  • 7449 Views
  • 20 replies
  • 1 kudos

Resolved! SFP Switch in front of Telus Network Access Hub

Currently I have Telus 2.5G internet. The green fibre along with the nokia SFP module is attached to the Network access hub (acting as a router too). However I also bought the 5 static IP package and I'd like to utilize it. I bought a TP-LINK SX3008F...

feiya200 by Neighbour
  • 5938 Views
  • 5 replies
  • 0 kudos

Wrong Time of Day after Daylight Saving Change

For decades, my handsets have automatically displayed the new time after a clock change but this time. The time of day used to be updated by a signal from the "central office" so I suspect that TELUS may no longer be fully supporting landline telepho...

jafi by Neighbour
  • 1890 Views
  • 1 replies
  • 0 kudos

Rural Internet

I have a Telus Smarthub for rural area at our cabin on the lake that we travel to on the weekends, the last 2 months it has been crapping out. I arrive Friday night spend up to 4 hours trying to fix the connection, turning on and off, the whole bit, ...

Ernie507 by Neighbour
  • 1300 Views
  • 1 replies
  • 0 kudos

Internet 75

We have been with Telus Internet since 2019, and we have moved from 2 houses since then. Internet speeds always spikes between 5 to 25 mbps with 5 being the most daily we get and rarely reaches 25, never past it. What can I do to fix this? is this a ...

Ajsilva by Neighbour
  • 1729 Views
  • 2 replies
  • 0 kudos

inconsistent ping

I play an online video game in which having low ping is very important. The game is played on servers in Kansas, where I can get 52 ping on a good day. My issue is during the last few months my ping keeps going up, sometimes as much as 30 ms higher. ...

Never getting my bills?

I keep requesting paper bills and yous keep switching to digital on your own. Then you threaten to cancel services in 24-48 hours because your haven’t got paid. Well no **bleep** you haven’t got paid you stopped sending me bills! Why does this keep h...

spikex41 by Neighbour
  • 1836 Views
  • 2 replies
  • 0 kudos

Getting Fibre connected to my house

Does anyone have any tips on to getting Fibre connected to your house. They ran the line in my neighborhood over the summer, but now I need them to run the line to my house. I have 5 tickets with Telus customer service, and I've filled out the online...

JeffU by Neighbour
  • 3353 Views
  • 6 replies
  • 0 kudos
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