Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Rural landline installation

Why can't I just phone Telus to get a straight answer on what it costs to install a landline on a rural lot with no service? It's rather ironic that "the phone company" doesn't have a phone number. I've tried numerous searches, including on the Telus...

Wordsnob by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Telus Wifi Hub Admin Page Issues

Hello. Hope you all are doing well. I am having issues on the Telus Wifi Hub Admin Page. Particularly in Wifi section, every tab ie General Setting, WLAN 2.4.ghz and so on, I am unable to click on save settings. Everytime I hover the mouse on it or c...

Telus Wifi Hub screenshot.jpg

Resolved! Need more wired lan ports

I am running cable for a new wired desktop. I was going to go from the existing telus device and add a switch where one one the current devices are. There are four existing ports all in use. Teo lines run to some weird little junction that appears to...

Ralph_h by Neighbour
  • 6 replies
  • 0 kudos

Resolved! Complaint!!!

I called your CS to add 6 additional accounts into my account, however your rep asked me to hold for more than an hour, to my surprise, he didn't add the emails instead he deleted two of the emails I have been using that cause the lost of a...

bcnl999 by Just Moved In
  • 2 replies
  • 0 kudos

Proper IPv6 Setting for Telus Purefibre/Arcadyn Hub?

Hey All,I got a new ASUS Zenwifi Xt8 router and I was hoping to enable IPv6 to take full advantage. Asus tell customers to reach out to their ISP to determine the IPv6 'Connection Type' to set the corresponding router settings properly, and they list...

adrockwe by Helpful Neighbour
  • 0 replies
  • 0 kudos

Resolved! New FibreModem NH20A - Cannot find default admin password

I just got Telus services installed a couple days ago and do not know where to find the default admin password for the new NH20A modem. I can find the admin password for the B20 WiFi 6 booster no problem, but that just lets me login to the Wifi unit ...

Sales Malpractice by Telus Representative

I had just recently found out from a Telus representative that my residence have always only had copper lines and not fibre lines. However, 1 and a half year ago, when I was resigning a new contract, I only wanted Internet 75. The Telus representativ...

Frizeo by Just Moved In
  • 2 replies
  • 0 kudos

OpenVPN access while on public Telus WIFI

Hello everyone,Could I please ask for your opinion on the following scenario:My iPhone connects to one of the Telus free WIFI around Vancouver. Connection is OK, I can surf Internet, check emails, etc... although slow but workableI have a small home-...

jamesnb by Neighbour
  • 0 replies
  • 0 kudos
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