Internet & Home Phone
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Phone service repair

Can you please explain to me why my elderly parent s, who have major health issues, have to go at least 5 days without phone service because you can’t expedite a repair on your own lines? And why it takes 3-5 business days to speak to a manager about...

DRead12 by Just Moved In
  • 1249 Views
  • 2 replies
  • 0 kudos

3 Days of no service to fix technician error?

Fibre internet cuts out today, right at the same time as Telus technicians are messing about on the overhead lines... Coincidence I'm sure... Anyway, service is still out hours later, call up support, go through all the troubleshooting, and get a ser...

Resolved! Replace Telus Wi-Fi Hub with something smaller

Hello,Let me preface by saying that I am a fiber newbie. I don't understand even basic terms related for fibre, but I work in tech (software) and can learn. So please go easy on me. We have a Telus Wi-Fi Hub (this thing: https://www.telus.com/en/bc/s...

weaseal by Just Moved In
  • 3094 Views
  • 3 replies
  • 0 kudos

My Wi-Fi App - can't view network devices

After updating My Wi-Fi App when I click on Network I receive two error messages:- "For iOS 14 and above, Local Network access must be ON for My Wi-Fi app to see and manage any network devices" - "You must be connected to your home network to add, vi...

ApplePie by Organizer
  • 11165 Views
  • 17 replies
  • 0 kudos

Download

Have the new telus 300 and am still downloading at 10mps nothing has changed from going to it

Frosty by Just Moved In
  • 1102 Views
  • 1 replies
  • 0 kudos

Download

I have the new teleus 300 and am still downloading at 10mps nothing has change?

Frosty by Just Moved In
  • 927 Views
  • 1 replies
  • 0 kudos

Resolved! How to escalate an issue beyond the escalation team?

I’ve been without internet and cable for over 140 hours now. Two unplanned outages within a 7 day period and about three promises that my services would be restored within 24 hours to no avail.I’ve escalated this issue, I’ve had a “rush” put on it an...

Bksmo by Just Moved In
  • 2308 Views
  • 2 replies
  • 0 kudos
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