After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Telus is the most painful company to deal with : contact : troubleshoot : resolve problems, that I have ever encountered. I have been waiting on hold now for over one hour, spoke to 3 representatives and now waiting for a fourth. The entire time I ha...
Hi @DrPacman,I am trying to get the 1.5 GbE download speed from Telus. Currently, I am stuck in 940/940 Mbps. I am using UDM-SE and it only supports 1G/10G SFP+ or 2.5G RJ45.I am looking at the Telus Modem that you mentioned in many posts.nh20a & ONT...
Recently I was charged an extra $55 for exceeding my monthly data but the warning message that I always receive indicates "a maximum of $45". What gives? You’re currently on the Internet 25 XT plan, which means you enjoy 300 GB of included monthly da...
Have rec'd a letter from Telus (late Nov 2022) advising that I must upgrade my 3G security system because support of the 3G network is scheduled to be shut down. Am trying to find the sunset date Telus has set for its 3G support. (Have not found spec...
I called for assistance regarding our internet speed. The customer service rep was extremely polite and asked how he could help. I explained that we pay for 300 mbps and our internet is extremely slow and in some cases can't get on for several minute...
Hi Community,I upgraded my home network to 1.5GB and all my hardware to get the 1.5 GB download speed, but no success. I reviewed some posts on the internet (Reddit, Telus, Unifi), but haven't found the solution. Ideally, the internet should work the...
I needed some advice. i've been with Telus for over 2 decades and had a decent experience. I was scheduled for Telus Fiber Migration (from Copper). I had door-to-door reps come to my house in mid-Nov and we agreed to a deal. It would have been Intern...
Hey all,So. I have 1Gbps optik internet, and I have my Xbox Series X hooked up to the MOCA adapter that the Telus tech installed. However. The latency I'm getting is almost always in the 60ms+ range. Are there settings I need to adjust on the modem t...
There's a box, where all the phone connections are, at the end of my street. It is currently unlocked and probably will be all weekend.Why isn't there a number to call in to report something like this?Why would anyone call in only to be put on hold t...
My house was migrated to Telus PureFibre this week. The Telus technicans doing the work were conscientious and capable. I appreciated their work. The existing Actiontec 3200M modem was replaced by a Technicolor FXA5000 gateway bridged to a Technicolo...
