Forum Discussion
Collection
I cancelled my home services with Telus in December 2025. Paid in full, hardware returned. Now, General Credit Services is calling claiming I have to pay them $271 for my overdue account that Telus has sent to collections. They sent me an email with my closed account number (which was missing the last digit) along with payment options. Telus has never contacted me for any type of payment outstanding on this account. I have read that Telus does use this company, but this smells like BS.
5 Replies
Verification link submitted.
thank you
TELUS_SupportOfficial Support Team
Thanks. I do see that your balance is at zero. I've emailed the payment services team so they can update your file.
Thank you for your help. Will the payment services team be in contact with the collection agency to confirm my account is up to date.
- TELUS_Support
Hi there, can you complete this verification link and let us know once you have submitted it? https://smm.page.link/3xL7mWUVKwirZcHz8
