Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Please, help removing a "requested service"

Hi all! I am new to Canada, new to having Telus, I think I got a bit mixed up. I already have the $99 internet service, but yesterday while I was perusing through my profile I must have accidentally clicked something and it now says that I requested ...

IPv6 ranges for Nanaimo, BC

I would like to know the ipv6 ranges Telus uses in Nanaimo. My client's firewall is set up to limit access based on geographical location. I tried calling residential support, but they didn't even understand what I was asking. Any help or guidance wi...

sam7 by Neighbour
  • 3 replies
  • 0 kudos

Resolved! Mesh Extender/Access Point off T3200M

I have a T3200M and am ineligible to upgrade to the Wifi 6. I'd like to expand my wifi reach, but the Telus Boost units won't work for me as my 2.4 GHz devices (bulbs, plugs, cameras, sensors) don't want to connect to the smart steering - at least wh...

PoCoGuy by Friendly Neighbour
  • 3 replies
  • 0 kudos

Resolved! I just want a paper bill!!!! how hard is this???

The CRA requires paper if they do an audit. I don't have a printer at home, nor do I have any use for one besides printing out my two telus bills - why is it so hard for a customer who wants to pay their bills online to receive a paper bill, in the r...

Lacp Arcadyan

Hello,Is it possible to set the Arcadyan wifi hub with lacp?I can set lacp up on my ubiquiti switch no problem but didn't see anything in the router settings..I upgraded to 1.5gbps from 1gbps, hoping they were going send me the NH20A instead I got th...

Bdizzle by Neighbour
  • 0 replies
  • 0 kudos

Resolved! When Telus States "Wi-Fi equipment rental included"

Does that mean the cost of said equipment is included in the stated monthly plan fee? ie No extra charges? Pure Fibre X 2.5 Gigabit InternetIncludes:Up to 2500 Mbpsdownload speedUp to 2500 Mbpsupload speedUnlimited data on a 2 year term, then $20/mon...

kamak by Ambassador
  • 5 replies
  • 0 kudos

Fibre install

I want the Fibre and the line was brought to the house (triplex) but only the unit beliw me was hooked up. Now the telus guy tgat came says he can’t or doesn’t know know how to bring the line up and into my place. What will happen. Will I be without ...

Mnash by Friendly Neighbour
  • 15 replies
  • 0 kudos
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