Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 61 replies
  • 2 kudos

Resolved! Cannot ping my Telus T3200M modem/router from outside.

Hello, I am on Telus PureFiber. I can't seem to be able to ping he public IP address it is under. I played around with various settings in the router's admin page with no luck. There is no third party router connected and I am currently connected wir...

nya13 by Neighbour
  • 8 replies
  • 0 kudos

Resolved! Telus PureFiber - Are ports 80 and 443 still blocked?

Hello, Could someone confirm if port 80 and 443 are still blocked for incoming traffic? I chatted with Telus back in January 2020 before I signed up to their service and they said: "...I appreciate your patience. I have checked our system already. Po...

nya13 by Neighbour
  • 4 replies
  • 0 kudos

Boost Wifi problem!

In the Telus My Wi-Fi app on my iPhone, under Network Status it says, “Wi-Fi booster information is only available when you’re connected to your home Wi-Fi”. I am already connected to the home wifi and can see the devices list but I cant view any inf...

TELUS Boost firmware update

Hi, I just received a notification on my phone stating that I should upgrade my boost firmware. I can't find where I would do that. My current firmware is v1.32.27 build 12, maybe someone can check if they have newer firmware than me? or advise how t...

onovtec by Neighbour
  • 0 replies
  • 0 kudos

Wifi Boost channel adjustments

Hello,I've tried to find articles about this but have not been successful. Basically I want to change the channels on my Boost. They seem to operate on the standard (highly congested) channels. To make things worse it would seem a lot of my neighbour...


Is the TELUS Services website and Webmail website down as I can not access them.

Keepola by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Can we bridge T3200M to Boosts?

Basically, I'm trying to remove the T3200M from the picture as much as possible. We are subscribed to 750. The T3209 modem direct test gets 350-400 on a good day. Yet testing directly from the fibre point of entry gets over 750. I saw someone suggest...

BC_EZ by Connector
  • 1 replies
  • 0 kudos

Fibre Outage in Edmonton?

I live in an apartment on the NW side of Edmonton city centre and haven’t been able to go online for about a week. My phone connects to the wifi and my PC is connected via ethernet cable, but I can’t access any websites or play anything online with e...

riChal by Just Moved In
  • 2 replies
  • 0 kudos