I'm moving my internet services to a new home at the end of this month. How do I know whether previous occupants have left equipment if in fact they are/were with Telus? I need to know for purposes of booking a technician or not. I can install myself if equipment is there. Is there a way for Telus to confirm for me?
Telus modem and other equipment such as the wifi router ....and including the copper and fibre cable connection has to be installed by the technician of the internet service provider company (ISP) or carrier.
The modem has to be approved by the internet service provider or carrier.
Some homes have two different internet service providers or carrier connection
1) you can use one internet service provider or carrier
2) you can use both internet service providers or carriers to connect to the internet.
It will also have a sticker labeled on the modem showing the internet service provider or carrier.
I hope that helps, I hope i was able to helped solve your concerns or questions.