Internet & Home Phone
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My Wi-Fi app

I recently had PureFibre internet installed, and have the "My Wi-Fi" app installed on my phone to manage usage, primarily using the "pause" capability to make sure my teen isn't on the internet 24/7. But I've looked for hours on the Telus site to fin...

Bitdefender Box 2 - Can't use T3200M Bridge Mode?

I have had for a few years a Bitdefender Box 2 (basically a router / firewall to protect my IoT devices) attached to my TELUS T3200M without issues. To be safe ( I assumed); I have by Optik TV boxes attached directly to the LAN jacks on the T3200M (a...

Resolved! 2.4 GHz network

Need to have a separate 2.4 GHz network to sync some hardware. Cannot find any method of either setting up a separate 2.4 GHz network or forcing current modem to 2.4 GHz mode.Help

Mini60 by Just Moved In
  • 3 replies
  • 0 kudos

2.4ghz doesn't work

Hi. I have the Telus Smart Hub. I've tried going to and turning it on, it doesn't work. I turned off 5ghz (low and high) and 2.4 still doesn't turn on. When I look at the status overview, 2.4 doesn't have (and isn't assigned) a ...

Resolved! TELUS Wi-Fi Hub - Port forwarding

In short, I have a local web server that I use for testing. It is not used publically. I am trying to run this on port 44301 (SSL) so basically, I want to go to my local web server (IIS on Windows 10). The SSL cert is v...

Screenshot 2021-07-17 131027.png
Ben3 by Friendly Neighbour
  • 4 replies
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Backup power unit

Why doesn't the backup power unit provide power to the modem for wifi? The power just went out and i found this out. Can they not connect the modem and switch via poe or something?

LisaO by Neighbour
  • 2 replies
  • 0 kudos

Telus Wifi Hub kicking certain devices off the Internet

I recently moved into a place with Purefibre preinstalled and I've had issues with the Wifi Hub kicking my desktop PC and my phone off the Internet from time to time. In both cases, it seems that the devices are still connected to the network and tha...

Moofey by Organizer
  • 1 replies
  • 0 kudos
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