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Telus TV Digital Box
Can anyone help me? Last week I upgraded my pvr to digital box with cloud storage of recordings. The Stingray Music VIDEO app and channel 583 that I previously had on my pvr box is now missing. After a while my recordings were all there in the cloud. Today when I turned on my TV the recordings were all gone. When I clicked on recording subscription options it said I was already subscribed. I can see the recordings on the telus tv app on my phone and computer but it says I can only play them on my TV box which is impossible because the recordings are in the cloud not the box. I can resume watching cloud recordings that I didn't finish watching on my phone and computer app. The person I spoke to today at 888-811-2323 didn't know how to fix it so he's sending me a new box which isn't going to fix it. The proplem appears to me to be that my subscription is corrupted.
Ongoing Issues Since Signup – Wrong Equipment, Billing, and Internet Problems
Hello, I’m posting here in hopes of finally getting proper support and resolution, as our experience since signing up with Telus has been extremely frustrating. We signed up for TV, Internet, and Home Security on December 21, 2025. In just one month, we’ve had multiple issues that remain unresolved. First, we were sent the wrong security equipment (3 outdoor cameras instead of 1 doorbell camera and 2 outdoor cameras). After several follow-ups, we were told this was corrected, but then the replacement doorbell camera was shipped to the wrong address in British Columbia, even though we live in Edmonton and our address on file was correct. We later found out our cable box was never shipped at all — yet we were still billed. It’s now been over a month and we are being charged for products we have not received. On top of this, our 1 Gig internet has not performed as expected despite minimal usage (2 phones and 1 TV). Our concerns were dismissed rather than properly investigated. On January 18, our internet was down for the entire day while our neighbours with Telus had no issues, which is very concerning. We’ve made multiple store visits and calls to support, yet nothing has been fully resolved. This is not the experience we expected from Telus, especially as new customers. At this point, we are looking for: Immediate delivery of missing equipment Correction of our billing A proper investigation into our internet issues Fair compensation for the ongoing inconvenience We’re hoping someone from Telus can step in and take ownership of this situation. Thank you.
Network randomly crashing?
For some reason my Wifi modem keeps randomly red lighting and turning off, I have no idea why it’s doing this and it just randomly happens, I’ve tried un plugging it and plugging it in, I’ve tried resetting it. Nothing seems to work and I can’t find anyone with a similar problem
Starting & closing the Telus TV app on Firestick
Hi, If you don't specifically exit from the Telus TV app from the Settings menu, (you turn off the Firestick or it goes to sleep) then the next time the Telus TV app is launched (next day) it doesn't properly load by going to the "Who is watching" screen, it loads to where it was, freezes for a while, jumps to the "Who is watching" screen and then suddenly exits the app completely. Only then can you start the app properly anew. Is there a way to fix this? It is quite annoying, since exiting from apps on firetv is usually done by the back button, but that doesn't work on Telus TV app (unless they added an exit from app popup like the Silk Browser app I suppose). This daily cycle wastes a lot of time and seems like it could be improved.HIGHLY Disturbing Telus Sales Reps on 100 Mt Reliant Pl S.E Calgary on 1-15-2026
(Post 1/2) I’m writing to report two HIGHLY inappropriate purported Telus Sales Reps going door-to-door on 100 Mount Reliant Place SE, Calgary, on the night of Jan 15, 2026, sometime between 8 30 and 9 00 PM. This is the second time, btw, that we’ve been visited by these Telus teams. Our first visit was in August 2025. Both visits happened after 8 30 PM, in the dark of night, when *all our house lights were off*. In August 2025, the rep knocked loudly on our door—frightening us and literally making us jump out of our skin. *NO ONE* comes to our door at that hour, ever. Last night, the two Telus men visited my house TWICE and aggressively rang and knocked on my door both times. I answered the door only the second time, sometime between 8 30 and 9 PM. Only one man spoke. When I politely said I wasn’t interested and started to close the door, the man stepped in closer, spoke more assertively, and said he just had a few important things to tell me “before he let me go”. ( Sometimes workpeople from the internet/phone/cable companies DO legitimately have “important things” to tell us, so that’s why I kept listening ).
Poor Routings to game servers
I’ve been a long time customer at Telus for about 6 to 7 years and possibly experienced 3 or 4 outages since but every time I play Valorant or apex legends the routings to those games are horrendous sometimes I won’t even send the required packets for the server to give me enough updates and it’s not even just Valorant I used a software on my computer called pingplotter which measures packet loss and hops in your network routing and to Apex Valorant Marvel rivals CoD and so many other games but CSGO my graph was green and i was lagging if you want test the same thing download ping plotter set your trace interval to 1 and Focus time to 5 and ping 192.207.0.1 and let me know how your graph looksLink to check for Optik TV upgrade
With the new equipment for Optik TV being given to new customers only and where us existing customers are getting nothing! I am wondering where the link is to see if we qualify. I used to be able to check but now I cannot. When will we get the new equipment? Calgary!Closed Captions on Digital TV Box
I have multiple times opened settings, turned on closed captions, opened display settings and set caption preferences the way I would like: small font, 25% opacity on background. The example shown in settings would be perfect, IF the settings were applied when returning to live TV. Default of large font, white font on opaque black background interferes with decent program viewing. How to get the captions settings as set to apply to live TV? Is this a feature still under development? If so when will this be rolled out? I consider this a high priority for my TV viewing.
Optik TV Bundle Frustration
I am posting this to vent and I don't know where else to complain to. I am also going off memory for some of this so it is possible the exact details are wrong. I also realize I made some mistakes so maybe this is just a cautionary tale. Approximately 2 years ago I got a cold call saying they could offer me a deal. The gist of it was I was paying $140/month for my internet only. They said I could get it for $120/month if I bundled optik tv for $1. I figured I would never watch it but it's worth the savings. I can't remember if they told me I would receive equipment at the time; If they did, I would have said don't send it because I am not going to watch it. A few days later I received the box. Over the course of the contract, I tried cancelling Optik TV but they told me I was in a contract and couldn't change it. Every time I also said "I don't watch this. Can I send the tv box somewhere to return?" and they said no every time. After 2 or 3 times of them refusing, I threw it away. I live in a small Condo and don't have space to store anything I don't use. The contract expired, and auto renewed before I could cancel it so my internet went back up to $140 and then another $80 charge for optik TV got added. I should have cancelled it before this but I forgot. Now that I cancelled they want the box back. I am getting charged $100 for not returning it. Yes I made mistakes but I still feel like I got scammed.
