Internet & Home Phone
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Resolved! New fiber install. Can't connect 2.4Ghz smart bulbs to network.

We just had Telus PureFibre gigabit internet installed. The ethernet and wifi seem to work fine with our laptops and cellphones, but I cannot get any of my smart lights to work. Also, if I try to log into the modem, the default password is not workin...

Jarmac by Just Moved In
  • 4 replies
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Fibre optic cable installation

Telus is installing Fibre optic cable in our neighborhood this summer. And yes my tree branches encroach on the utility corridor in front of our house but you would think that the installers could at least try to tieback or use a pruning shear to mak...

GOMyyc by Just Moved In
  • 1 replies
  • 0 kudos

Troubleshooting Internet Issue

Hi there, I had Telus Home Security installed back in April or May of this year (indoor camera, thermostat control panel). Since then, my Telus PureFibre Internet 300 has been quite slow and not performing at its potential. Recently, I attempted to f...

kypaco by Just Moved In
  • 1 replies
  • 0 kudos

Telus/Google email

Does Telus offer a discount if you don't use their email servers? Ever since Telus switched to using Google the email service has been terrible. I've had to turn to other ISPs for proper email service.

GDB by Just Moved In
  • 2 replies
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Resolved! Payment via Mailed Cheque

I would like to pay my monthly Telus Internet bill via mailed paper cheque.Could I please have the details of how to pay with this method?Which address to send it to, who to list as the payee, and how to link it to my account etc.Thank you.

Zte279 hub reboots

Today my zte279 hub keeps restarting its done it 4 time within 5 hours. What can I do to fixThanks

Momklein by Neighbour
  • 1 replies
  • 0 kudos

Services available at my actual address

I am trying to determine what services are available at my street address. In so doing, I have learned that Telus has assigned a “made up” service address consisting of the correct street name and number but a different town name and different postal...

Homeboy by Friendly Neighbour
  • 4 replies
  • 0 kudos
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