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I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025!...

Canceled channels

Telus is losing basically all the channels I watch (MTV, hgtv, cooking, bravo). This feels like a breach of contract since I agreed to these specific channels in packages. What are my options for leaving Telus? I have a contract and have a long time ...

Telus Rewards Error

When trying to redeem rewards points I keep getting this message:"You recently updated your contact information that is connected to your TELUS Rewards account. This information update is still in progress and you cannot make a redemption at this tim...

HGTV

Noticed that HGTV and the other channels that were removed earlier are now back. Are they on free preview or are they back permanently?

Bamboozled by Telus loyalty

When renewing my internet/tv/security in December, the ‘team leader’ told me I could get a doorbell camera, $2 a month and they’d reduce my other plan by $3. Since then I have had 3 non-working cameras. The first 2 were sent back, to which I then rec...

Scam offer from [email protected]

I got a Call Offering me a better phone and plan service that was not listed in any Telus website or Koodo Website, So I ask for an email with the offer, and it came from this [email protected] I believe this one is a scam, when I s...

Asurion Device Care price up - fix this Telus

So this is why customers don't trust Telcos in this country. Asurion gets to unilaterally raise prices - it's explained that it's not a contract, but when you sign a 2 year device contract with Telus, you expect that the price you sign for (collectiv...

Resolved! connect app doesn't show connected to wifi devices

connect app not showing connected to wifi devices. it says some features unavailable. then it show sync off. how can i fix it? i cant pause devices or even see what connected to wifi. i don't have boosters. i uninstall and install again connect app. ...

Resolved! Roaming in Mexico doesn't work

Same as many other customers, my roaming in Mexico doesn't work, I'm paying way too much for a plan that supposed to work in my travel to Mexico and I have to connect to a WiFi all the time because roaming doesn't work, I tried to restart the phone m...