Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 50764 Views
  • 182 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

OptikKate_0-1685989977928.png OptikKate_1-1685989977929.png OptikKate_2-1685989977929.png OptikKate_3-1685989977929.png
Optik-Kate by TELUS Team Member
  • 40241 Views
  • 43 replies
  • 7 kudos

Resolved! Missing On Demand episodes

These are all On Demand programs we are having trouble finding. We are missing Blacklist season 10 on Global, Law and Order Special Victims season 24 on Citytv, Law and Order season 22 on Citytv, NCIS Season 20 only has episode 6 on Global and the sa...

Season by Neighbour
  • 4775 Views
  • 8 replies
  • 0 kudos

Missing Big Brother episodes

Season 25 episodes 6 & 7 aired Aug 13/17th.It is getting increasingly frustrating having to notify the support team of missing On Demand content.

CooperBo by Neighbour
  • 2905 Views
  • 5 replies
  • 1 kudos

Missing Episodes TLC

Hi there!I noticed that the episodes #9, 10 & 11 of "90 Day Fiance: Before the 90 Days" are missing. Or maybe the numbering is wrong? "90 Day Fiance: The Other Way": It goes from episode #2, to episode #5. I think it's just a matter of correcting the...

Camowel by Neighbour
  • 1314 Views
  • 1 replies
  • 0 kudos

Cloud PVR Series Recording Issue

Hi there,I've recently signed up for Telus Optik TV with the Arris boxes and cloud PVR and I've noticed a series recording issue. When I set a series recording it will capture the shows as far as the guide goes, about two weeks, but once new days pop...

farfalu by Neighbour
  • 1761 Views
  • 2 replies
  • 2 kudos

How do you pair Stingray phone app with new 4K box?

I downloaded the Stingray app for iphone and attempted to pair the app to Telus. The instructions are for the previous 4K box. There is no "Settings" option available in the Telus TV Stingray app. How do we get the pair code now?

Q4W by Organizer
  • 1208 Views
  • 1 replies
  • 0 kudos

Resolved! Cloud PVR Recordings for only 45 days?

I just switched to Telus from Shaw and received the new version of the Telus 4K boxes yesterday. I now realize that although you have unlimited recording space, they delete after 45 days. It is pretty much guaranteed that for many people, this will r...

Q4W by Organizer
  • 4023 Views
  • 4 replies
  • 0 kudos

Recordings and scheduled recordings cleared from all 3 profiles

My wife is incredibly frustrated and I'm feeling at a loss. All of our recordings and scheduled recordings disappeared. We saw our shows, went back to the guide, and back to recordings and it all was gone. I checked from multiple devices and both scr...

TurnyTurnz by Friendly Neighbour
  • 4760 Views
  • 9 replies
  • 0 kudos

Controlling sound bar with Telus remote

I have everything hooked up and getting sound from my sound bar but I can’t control it with Telus remote. It says the optic box and speaker are paired and I have turned off my tv speakers. TIA

Davev16 by Neighbour
  • 5867 Views
  • 1 replies
  • 0 kudos

purchasing on optik

can you download your video purchases from the optik tv boxes to keep? or does a customer have to keep optik tv to access those purchases?

Friendliest neighbours