Optik TV
Share your expertise or seek help to enhance everyone's Optik TV experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

OptikTV

Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.

1916 Posts

Latest topics in Optik TV

2nd TelusTV 21T tuner stopped working

It all worked this morning, shut off the news and at 5PM tried to turn it on. Only a white light at the base on steady, no blue flashing or steady blue to indicate it is working. No screen with Telus while booting. The ethernet plug into router is fl...

Rocky3 by All-Star
  • 5 Views
  • 0 replies
  • 0 kudos

Error Message ERR_AGL_ACN-3545

I spent over 2 hours last week on the phone to have the technician tell me it was 24 - 48 hours to address my help ticket; to which they did nothing. I spent 1 hour and 40 minutes on the phone today to have the tech solve nothing and put in another t...

Issues since fibre connected

Hello! We got fibre connected last week and were so excited as we have been waiting YEARS!! However, we have been having multiple issues ever since. When we pause live tv now, often after one or two minutes, a message pops up that says ‘this channel ...

Jenz18 by Friendly Neighbour
  • 878 Views
  • 10 replies
  • 0 kudos

How to watch Telus TV+ on PikTV Box

Hello just trying to find out how to watch "Telus TV+" and "Telus Films & Series" on PikTV box? Zero info on the Telus website or through the chatbot. Thanks

M1- by Friendly Neighbour
  • 211 Views
  • 5 replies
  • 0 kudos

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 56698 Views
  • 192 replies
  • 6 kudos

ERR_AGL_ACN_3545 - Login Failed

I have reset my password, I can login to myTelus with no issues, cannot login to my phone Telus TV+, or my account with the new Telus box that we installed (the little 4x4box). Don't want to stay on hold for 2 hours for them to say I have to do this ...

Paleniky by Neighbour
  • 4553 Views
  • 39 replies
  • 0 kudos

Resolved! TELUS TV+ app records to cloud but I have a PVR

I have a PVR and for a month now when I add or update a recording using the TV+ app it doesn't show up on the PVR. The app says it's recording and when it's done it shows up in the list of recorded shows on the app but not on the PVR. All the recorde...

xray by Hero
  • 665 Views
  • 9 replies
  • 0 kudos