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OptikTV

Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.

1876 Posts

Latest topics in Optik TV

Wrong episode of Brilliant Minds

The wrong 'new' episode of Brilliant Minds was aired on November 11. Was supposed to be an episode called 'The Man From Grozny' airing but it appears that they aired the following week's episode instead, called 'The lovestruck Widow'. 'The Lovestruck...

Pollock by Friendly Neighbour
  • 118 Views
  • 3 replies
  • 1 kudos

Upgrade Disney+ Promotion to Premium

Hello, I see this post, that we cannot upgrade to Premium when you get a Promotion, and pay the additional $3:https://forum.telus.com/t5/Optik-TV/Disney-Promotion-24-month-subscription-Premium-instead-of/m-p/154742#M17026 But I have to ask why not? T...

ERR_AGL_ACN_3545 - Login Failed

I have reset my password, I can login to myTelus with no issues, cannot login to my phone Telus TV+, or my account with the new Telus box that we installed (the little 4x4box). Don't want to stay on hold for 2 hours for them to say I have to do this ...

Paleniky by Neighbour
  • 3248 Views
  • 31 replies
  • 0 kudos

Dolby Vision

Is there any plan to allow the new 4k optic TV boxes to support Dolby Vision HDR? Dolby Atmos works but not Vision. The way around it is to use the native apps on the Smart TV and not the android apps on the box.

EarWorm by Neighbour
  • 83 Views
  • 2 replies
  • 0 kudos

Previous recorded episode being automatically erased?

I recorded the first episodes of The Big Bake and Holiday Baking Championship on the Food Network last week, but they've now disappeared and only the episodes that were recorded today are there. I did not delete last week's episodes because I hadn't ...

Vewyquiet by Friendly Neighbour
  • 144 Views
  • 6 replies
  • 0 kudos

Yellowstone Final episodes 2024

I bought the final episodes of Yellowstone through Telus. Watched first 6 released episodes in 2022. Heard final 6 episodes released Nov 10th. But I can’t find them? I have searched on My Telus for info, nothing comes up. I searched On Demand and Yel...

Disabling and re-enabling Home screen

Below are the instructions on the Telus 'how to' site.Problem is the Options button on the remote does nothing. It does not bring up any options to select Off or Don't Display. It's like the Option button on the remote is not active. Please help as m...

GerryR by Neighbour
  • 152 Views
  • 6 replies
  • 1 kudos

Resolved! Sound issues

I struggle with consistent sound when watching TV:-When I watch tv for more than a couple of hours the sound un-syncs. I have to turn the pvr off and then back on again and it will line back up-When I forward through commercials, the sound goes down ...

Vewyquiet by Friendly Neighbour
  • 98 Views
  • 2 replies
  • 0 kudos