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OptikTV

Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.

1799 Posts

Latest topics in Optik TV

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 44890 Views
  • 170 replies
  • 6 kudos

Access Hub NH20A Installation

I have received mixed information as to where the white box should be installed. It is on a glass table below TV but have been told it should be installed on the wall? Can anyone here tell me what is correct?thanks folks.

My Favourite Channels 💜 Heart It and Watch It...When?

@Rocky3@Grimmt@MrSL@Myoptic1 @broadcastguy Telus, Your "Favorite" Digital Andriod TV+ promotional tag line is "Heart It and Watch It" As loyal, paid subscribers to your platform our "My Favorites" thing to do is choose, only, the channels we wish to ...

Linking Slim 2 controller to LG Tv

The connection between my Slim 2 Telus Controller and the TV suddenly quit working. Cannot turn on/off TV, change channels, control volume... Nothing!I have be through the instructions 4 or 5 times and with 3 controllers (the one I was using, an perv...

Hughbee11 by Friendly Neighbour
  • 175 Views
  • 14 replies
  • 0 kudos

Android 12 Update TV21

Hey guys, I’ve had this box for a year now and a year into my contract nothing has changed. ZERO. My biggest concern is Picture Quality and SDR/HDR switching. Why does the TSN and Sportsnet app still look better after a year? Beyond disappointed, any...

Utility box wrap

@TELUS_Support There is a TELUS Utility box in our front yard. It already has a wrap but unfortunately it’s been graffitied. Can it please be cleaned off or rewrapped? It’s in Langley at 211th and 93rd Ave. Thank you!

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cmgry by Just Moved In
  • 52 Views
  • 1 replies
  • 0 kudos

ERR_AGL_ACN_3545 - Login Failed

I have reset my password, I can login to myTelus with no issues, cannot login to my phone Telus TV+, or my account with the new Telus box that we installed (the little 4x4box). Don't want to stay on hold for 2 hours for them to say I have to do this ...

Paleniky by Neighbour
  • 846 Views
  • 8 replies
  • 0 kudos

Telus TV+: Anyone else experiencing frequent sound outages?

While watching programming from Telus TV+ (versus programming streamed from Netflix, Apple TV+, etc.), we encounter frequent instances where the sound drops out for 5 seconds or so, while the video is fine. Has anyone else encountered this? If so, we...

ironhand by Neighbour
  • 1055 Views
  • 12 replies
  • 0 kudos