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OptikTV

Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.

1929 Posts

Latest topics in Optik TV

TV+ for other household members to access

I'm new Telus customer coming from Shaw. I've always been able to create multiple users for accessing their version of TV+ for either computer or mobile use. This option is very convenient. Is that something that I can do on Telus as well? I did see ...

Decifer by Just Moved In
  • 2 Views
  • 0 replies
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Resolved! Separate Favorites on same/different TV box (TELUSTV-21T)

I'd like to know if there's a way to have separate favorites on the same TV box for different members of users.Also, Is there a way to set different favorites for each TV box? I'm asking because I set favorites for one box, the second box shows the s...

Decifer by Just Moved In
  • 39 Views
  • 2 replies
  • 0 kudos

Resolved! Telus TV+ without Telus Internet

Hi I'm an existing telus customer with both Telus TV+ and Telus Internet. We're thinking of moving to a new place that has internet included (not Telus) would we be able to still get Telus TV+ with our current tv channels/bundles without Telus intern...

kv99 by Neighbour
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  • 2 replies
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Resolved! can't fast forward recorded program

New to Telus. 3 days in, I tried watching a program I had recorded. When I try to fast forward, a notice pops up on the top right of the screen saying the program does not allow fast forwarding. What??? I left my first love Shaw for this? Tell me it'...

CCBE by Neighbour
  • 135 Views
  • 7 replies
  • 0 kudos

ERR_AGL_ACN_3545 - Login Failed

I have reset my password, I can login to myTelus with no issues, cannot login to my phone Telus TV+, or my account with the new Telus box that we installed (the little 4x4box). Don't want to stay on hold for 2 hours for them to say I have to do this ...

Paleniky by Neighbour
  • 5658 Views
  • 48 replies
  • 0 kudos

Unable to activate Disney+

I subscribed to a bundle and my Netflix and Prime accounts were transferred and activated without a problem, but I can’t activate my Disney+ account, which happens to be the one account I already had with Telus. The activate link is not working.

KaRo by Neighbour
  • 111 Views
  • 3 replies
  • 0 kudos

2nd TelusTV 21T tuner stopped working

It all worked this morning, shut off the news and at 5PM tried to turn it on. Only a white light at the base on steady, no blue flashing or steady blue to indicate it is working. No screen with Telus while booting. The ethernet plug into router is fl...

Rocky3 by All-Star
  • 336 Views
  • 7 replies
  • 1 kudos