Optik TV
Share your expertise or seek help to enhance everyone's Optik TV experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

OptikTV

Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.

1923 Posts

Latest topics in Optik TV

ERR_AGL_ACN_3545 - Login Failed

I have reset my password, I can login to myTelus with no issues, cannot login to my phone Telus TV+, or my account with the new Telus box that we installed (the little 4x4box). Don't want to stay on hold for 2 hours for them to say I have to do this ...

Paleniky by Neighbour
  • 5323 Views
  • 44 replies
  • 0 kudos

No volume on show I'm watching on Hayu

Why is there no volume on only one show I'm watching on Hayu? I was watching an episode, put it on pause. Came back and hit play, no sound. I went back and tried starting the episode again. No luck. Tried putting on a different show, it had volume. T...

Unable to activate Disney+

I subscribed to a bundle and my Netflix and Prime accounts were transferred and activated without a problem, but I can’t activate my Disney+ account, which happens to be the one account I already had with Telus. The activate link is not working.

KaRo by Neighbour
  • 27 Views
  • 0 replies
  • 0 kudos

Watching Live Sports

I recently got the new Telus digital Bluetooth box and while I'm watching sports I have noticed it was behind "live". Is there a reason for this ?Watching the hockey game and I get a text from someone who has the old telus box about a play and he is ...

Telus TV+ App on Apple TV - UX design problems

Been using Telus TV+ on my Apple TV for about 7 months now and I have been struggling with some simple things that I really hope will be addressed. The first issue I have is using the live guide, if I scroll down a certain time like 9:30PM my timelin...

No signal

Bedroom Optik TV stopped working, only displays "No Signal", living room TV ok, tried changing source, re-seating HDMI cable, resetting router and modem, numerous re-power attempts, it will briefly say Telus on screen, but then goes back to "No Signa...

Joy2024 by Neighbour
  • 205 Views
  • 2 replies
  • 0 kudos

Resolved! Equipment Return during Canada Post Strike

I presently have a couple of Telus Boxes to return to Telus. Now that Canada Post is on strike, I am unable to use the original designated method to return this equipment.Does anyone know if Telus has any alternative arrangements to accommodate retur...

AbbyGuy77 by Friendly Neighbour
  • 809 Views
  • 6 replies
  • 0 kudos

How to watch Telus TV+ on PikTV Box

Hello just trying to find out how to watch "Telus TV+" and "Telus Films & Series" on PikTV box? Zero info on the Telus website or through the chatbot. Thanks

M1- by Helpful Neighbour
  • 354 Views
  • 7 replies
  • 0 kudos