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Netflix

EricKahler
Just Moved In

When I try to login to my netflix account it says I need a 4K box.  I never needed that before so wonder what is going on?

2 REPLIES 2

AprilJ
TELUS Employee
TELUS Employee

If you still have the Cisco box, I needs to be upgraded to a 4k box. You need to contact Technical Support to replace your setup box.

KHR
TELUS Employee
TELUS Employee

Hi @EricKahler, as @AprilJ mentioned - Netflix withdrew support from their application on the HD PVRs and HD Wireless Digital Boxes at the end of July so you'll need to upgrade your hardware to keep watching (or use another source for Netflix such as a Smart TV).