Ethernet connection

[Janzep]

Do I need to change a setting for my Telus box to accommodate Ethernet or just hook up the cable 

[FuzzyLogic]

Which Telus box? Are you switching from wi-fi to ethernet or is this a new install?

[Janzep]

Thanks Fuzz It's an existing service. The box is for a second tv long way from my router. I've run cat 6 under the house to that far away location. Just wondering if any settings need to be amended as it's not improving my service which freezes frequently requiring a reboot.

[FuzzyLogic]

Depending on the box it should have an indicator showing it's connected wirelessly or wired. Possibly it's still using wifi? 

[Janzep]

Thanks for that info. I’ve plugged in the cat 6 to the Optik box and I have a flashing amber light and a green solid light at the connection. Does this mean I’ve successfully gone wired with no need to change any settings?
Sent from my iPhone

[FuzzyLogic]

Do you have the new Optik box:

or the old one:

[Janzep]

Arris VIP5602wt

Sent from my iPhone

[FuzzyLogic]

Here is the manual for that device as well as information on the various indicators. If the Link indicator is green you are using wired. If not then it's either not connected or using wireless:

VIP5602WT_ARRIS.pdf (ctfassets.net)

[Janzep · Accepted solution]

TYSM. This is a huge help and a relief to know that the data is traveling by wire.

[Rocky3]

If it is the 21T just plug it in