3 weeks ago
Almost as soon as we converted to Telus Optik TV from shaw two years ago we have had to regularly reboot our system every time we want to watch anything, either manually by unplugging the modem or by using the settings menu when the system shuts down. The most common error code message is that we have lost our internet connection.
We check the internet signal on our other devices (iphone, computers ipad etc) and they all work properly showing a strong wifi signal. Sometimes if we press the return button or go the home screen and select another channel it will work. We then go back to the channel we were watching when it crapped out and it will work for a bit until it quits again. VERY FRUSTRATING.
We have two black box modems in our home and they both do basically the same thing. Both boxes are within about ten feet from the wifi router.
We're at our wits end and I'd switch back to Shaw but I don't think their system is having any better luck from what I read in the reviews. I'm tired of paying $300+ a month for a service I can't even dependably use. Plus you can't get any support either by chat or phone. I've tried both. Chat is nothing more than robots and when you phone your put into a never ending loop with muzak until you give up.
Pretty close to throwing the whole thing in the garbage and use Starlink to simply stream what we want to watch.
3 weeks ago
Definitely not the experience we want our customers to have. Feel free to send us a private message if you'd like to discuss further.
3 weeks ago
3 weeks ago
We’re sorry to hear about your frustrating experience with Optik TV. Please send us a private message with your account details so we can look closely at your setup and explore potential solutions.
3 weeks ago
3 weeks ago
One of the easiest ways to send a message is to click on @TELUS_Support's name, and click the Send Message button on the right of their profile:
3 weeks ago
Yes, another new problem, the 21T tuner loses internet, it now says that on screen, whereas before the picture would freeze. This is not a one off problem so other than personal information I get very frustrated with support saying PM me and the thread goes dead. Oh wait, maybe that is the intention.
BTW I have always used an ethernet connection to the router, so rule out WIFI as the issue.
3 weeks ago