Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

Which channels have fast forward?

I recently switched from Shaw to Telus and was suprised that I can no longer fast forward on many channels . On Shaw I could fast forward on all channels. Is there a list of Telus channels where fast forwarding is allowed?

FrankR by Just Moved In
  • 2 replies
  • 0 kudos

Araknis + OptikTV Issues - New install today

I have an Araknis network, which worked fine with Shaw (in BC). I have everything connected to Control4, so it's important for me to be able to run everything through my Araknis switches and router. However when I connect the OptikTV boxes to the Ara...

zr123 by Just Moved In
  • 3 replies
  • 0 kudos

Google Home not recognizing Optik TV Box

We have Optik TV at two residences, each with a different modem. All on the same account. We are trying to link Google Home to Optik TV at the second residence but GH does not recognize the Optik TV box as a device in set up. It instead shows TWO mod...

anniemac by Just Moved In
  • 0 replies
  • 0 kudos

same channel on a different tv nearby

Had Shaw with IR extender and component output to tv in another room. No need for another box. How do I do this with optictv? I don't see any outputs. Kind of looks like I need to rent and pay for another box? I live alone, don't want this expense, a...

Max1 by Just Moved In
  • 1 replies
  • 0 kudos

TCL, Roku, TV code for TELUS Slimline 2 Remote is 0021

TCL, Roku, TV code for TELUS Slimline 2 Remote is 0021Tried all the codes on the TELUS web site for TCL tv's and they didn't workI saw on this form to try 0021 Press options on bottom of remote till LED light flashes 2 times next to power buttonstype...

Doug7 by Just Moved In
  • 2 replies
  • 3 kudos

Service Unavailable on Channel 804

On a periodic basis, we are receiving a "Service Unavailable" message on channel 804. See the picture below:This happens at least once or twice a day for about 10-15 each time. Has anyone else experienced this? Yesterday I had a frustrating call with...


Resolved! NHL center ice

I purchased NHL center ice and the games aren't posted on the channels more than a day ahead. There is a game I want to record for Friday because I'll be at work.My previous provider had games posted weeks in advance on their center ice channels.Is t...

Bison by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! frequent optik tv and internet freezing

We have been seeing and increase in the frequency of our optik tv and our internet connection "freezing" this started several months ago and was happening every two weeks or so. This "freezing" now happens daily, even though i have been restarting an...

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 2 kudos