Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 67 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 20825 Views
  • 43 replies
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“Best of on demand” TV package and Netflix Standard

Does anyone know what is included in the “Best of on demand” TV package? I can’t find an actual list of what I get within this package. When I signed up they roped me into getting a TV package along with my Internet by offering me this “loyalty” bund...

Jenn604 by Just Moved In
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  • 2 replies
  • 0 kudos

Resolved! sync new telus box with panasonic tv/

I cannot get telus remote to turn on or turn off tv. Also no volume control. The guide is too big and cannot see the whole guide on screen. I have tried all telus suggestions and no luck. It seems the remote cannot pair up with tv when using search m...

Missing episodes of love island

Hi there! I was watching season 4 of love island on Telus on demand and found that it only goes only up to episode 22 , it’s missing episode 23-31 are these going to be uploaded?

Optik 4K n one TV only

Hello,Contrary to the Telus description below, (#2) I only have 4K channels available on one TV. The only TV that gets 4K channels is the one connected to the PVR box. The message on screen is that the station is only available on 4K boxes. Does this...

KevinL by Neighbour
  • 918 Views
  • 0 replies
  • 1 kudos

Resolved! How can I watch 4K channels on more than one TV

Hello. I have all of the following requirements for 4K TV but can only get 4K on one of my TV's. It is the TV connected to the main PVR box that can only watch 4K channels. The notes from Telus below (#2) seem to indicate that my other TV's should ha...

KevinL by Neighbour
  • 2338 Views
  • 3 replies
  • 0 kudos

Need access recent deleted recordings option

Shaw Cable had a spot called “Recently Deleted” in the PVR Recordings where you could retrieve something accidentally deleted. I know you get a ‘warning question’ before deleting but that doesn’t help when your kid or spouse deletes something they ‘t...

MelittaB by Just Moved In
  • 1967 Views
  • 1 replies
  • 1 kudos

Frozen screen

Screen is stuck on Your Optik TV digital box is initializing. Tried unplugging, rebooting and nothing working

Hodge by Just Moved In
  • 1059 Views
  • 1 replies
  • 0 kudos

Resolved! Telus TV+

Hi I am a Telus subscriber since the upgrade from OptikTV to TelusTV+, I tried to "Cast/Screen share" from my tablet to my Smart TV and I get the Error message "Required Output Protections Are Not Active".Reported it and Telus could not help and said...

Nancy88 by Neighbour
  • 3056 Views
  • 3 replies
  • 0 kudos

Resolved! PVR VIP5662W and TELUS WIFI HUB (Arcadyan)

Hello,Is the VIP5662W WiFi capable? I think it is, but I have it currently connected via ethernet but want to move it where there is no ethernet outlet.How do I connect it to my Arcadyan to the TELUS Wifi Hub please?

deedesie by Organizer
  • 1863 Views
  • 2 replies
  • 0 kudos

On Demand HBO series shows up in Web Browser search not STB?

When I search my TELUS STB for "The Newsroom" all it finds some old Canadian show with the same name from the 1990s, not the 2012 series with Jeff Daniels. It is clearly accessible as a TV show under our contract via web browser, so why can't be foun...

jdanham by Organizer
  • 443 Views
  • 0 replies
  • 0 kudos