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How to get rid of “press the ok button to browse your recordings” message

ASAyyc
Friendly Neighbour
 
8 REPLIES 8

dru
Community Manager
Community Manager

Can you share the steps you took leading up to that message? I just want to see where, exactly, it's placed and UI path to get there. Thanks!

ASAyyc
Friendly Neighbour

It happens when watching a recording. It only happens on the box that ISNT the main box(PVR). It is one of the secondary boxes

Are you saying the message appears on top of the program you are watching while it's playing?

ASAyyc
Friendly Neighbour

It happens when watching a recording.  It only happens on the box that ISNT the main box(PVR).  It is one of the secondary boxes

ASAyyc
Friendly Neighbour

It happens on all recordings.  On for 15 (or so) seconds, off for 3-4 minutes and repeats

jackrabbit000
Ambassador

Can't help you but I'm watching a recording on my secondary box right now and I never see the message that you get.  You could try pressing Menu > Settings > Rstart digital box and see what happens.

The problem persists. I’m wondering if it may be a network problem because occasionally, when looking for the recording list, it says that box isn’t connected to the network. I’ll wait a couple of seconds and come back and the list is there. Other things are happening now. Including the picture stopping and starting up a few seconds later. I think I need some troubleshooting help. What I’ve done so far:
- reboot the fibre box, the Nokia box, the wifi box. ** I should mention that this box is running wirelessly
- rebooted the cable box
- changed which TV input the Telus box goes to ** this seemed to help for a bit with regards to the picture stopping and then starting a few seconds later.

Any ideas??

TheresaK
Friendly Neighbour
I am getting this message at the bottom of the screen when watching PVRd programs. Very annoying. Also have Prime popping up, interrupting any program we at watching. These both started happening about a month ago.