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How to get rid of “press the ok button to browse your recordings” message
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10-27-2023 06:51 PM
19 REPLIES 19
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10-30-2023 02:17 PM
Can you share the steps you took leading up to that message? I just want to see where, exactly, it's placed and UI path to get there. Thanks!
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10-30-2023 02:30 PM
It happens when watching a recording. It only happens on the box that ISNT the main box(PVR). It is one of the secondary boxes
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10-30-2023 06:45 PM
Are you saying the message appears on top of the program you are watching while it's playing?
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June
Has this issue been fixed for you?
It’s been happening for me for just over a year.
It’s been happening for me for just over a year.
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10-30-2023 02:19 PM
It happens when watching a recording. It only happens on the box that ISNT the main box(PVR). It is one of the secondary boxes
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10-30-2023 02:22 PM
It happens on all recordings. On for 15 (or so) seconds, off for 3-4 minutes and repeats
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10-30-2023 07:13 PM - edited 10-30-2023 07:22 PM
Can't help you but I'm watching a recording on my secondary box right now and I never see the message that you get. You could try pressing Menu > Settings > Rstart digital box and see what happens.
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11-01-2023 07:03 PM
The problem persists. I’m wondering if it may be a network problem because occasionally, when looking for the recording list, it says that box isn’t connected to the network. I’ll wait a couple of seconds and come back and the list is there. Other things are happening now. Including the picture stopping and starting up a few seconds later. I think I need some troubleshooting help. What I’ve done so far:
- reboot the fibre box, the Nokia box, the wifi box. ** I should mention that this box is running wirelessly
- rebooted the cable box
- changed which TV input the Telus box goes to ** this seemed to help for a bit with regards to the picture stopping and then starting a few seconds later.
Any ideas??
- reboot the fibre box, the Nokia box, the wifi box. ** I should mention that this box is running wirelessly
- rebooted the cable box
- changed which TV input the Telus box goes to ** this seemed to help for a bit with regards to the picture stopping and then starting a few seconds later.
Any ideas??
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12-03-2023 06:58 PM
I am getting this message at the bottom of the screen when watching PVRd programs. Very annoying. Also have Prime popping up, interrupting any program we at watching. These both started happening about a month ago.
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June
Has this issue been fixed for you?
It’s been happening for me for just over a year.
It’s been happening for me for just over a year.
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June
Still happening ALL the time
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May
Did this get resolved? I’m having the same issue
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May
Nope. Still pops up all the time we are watching recordings
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May
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June
Same issue here. Of note, it started happening after upgrading to Boost Wifi 6, so I suspect it has something to do with which Boost unit it is connecting to
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June
You may be on to something. Have you had the chance to speak with our Tech Support team about this so they could investigate?
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a month ago
This also began happening to me immediately after upgrading to the new router and booster WiFi 6. My upgrade was mid October 2024. Next step, get on with Telus tech support.
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a month ago
Did they fix it for you?
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a month ago
Hit or miss - still pops up once in a while
