How to get rid of “press the ok button to browse your recordings” message

[dru]

Can you share the steps you took leading up to that message? I just want to see where, exactly, it's placed and UI path to get there. Thanks!

[ASAyyc]

It happens when watching a recording. It only happens on the box that ISNT the main box(PVR). It is one of the secondary boxes

[xray]

Are you saying the message appears on top of the program you are watching while it's playing?

[cgiltrow]

Has this issue been fixed for you?
It’s been happening for me for just over a year.

[Tansobak]

Not sure if you got any replies, so…

the issue started after upgrading the network with wifi6 and in my case with a booster on the second floor. My optik boxes are relatively new as in about 10 months old (replaced pvr and 2 remote boxes). The message only pops up on the remote nodes and only when watching recordings. The message displays for between 3 and 10 seconds, and redisplays somewhere between 5 and 30 minutes apart.

let me know if you need anything else.

[TELUS_Support]

We'll forward this to our Product team to see what they say. If/when we hear back anything tangible, we'll update this thread. Thanks for flagging it to us!

[MickM]

Thank you for your quick reply.

This problem has been going on since July when we moved in. At that time we got a new wifi. We brought our old PVR and our old wireless digital boxes (2) and got a new one for our 4rth TV. In our old larger house with our older wifi router we never had this problem.

On countless calls they have:

1) reset our router wifi

2) reset our PVR

3)Unplugged and plugged in things more times than I can remember

3) A technician came to our house and at that point recommended going to cloud based boxes.

I am hesitant to move to this new technology because I suspect I will be dealing with a new set of problems. At that point he gave us a booster for the downstairs (but it is not compatible with our older digital boxes).

After 5 months of this I have made the following observations.

Wifi signal is fine throughout the house so that is not the problem.

This occurs on all of our digital boxes

The wired PVR is fine (this note does not show up)

At certain times this "Press Okay ..." message happens more often. During the day it is less, in the evening it is more. This may be because we are recording multiple items on our PVR in the evening and somehow this taxes the PVR when playing back a recording.

When the message is up we can still watch our show but just cannot advance or pause the recording. If we happen to use the advance button just as the note comes on the screen the screen goes black with the sound still on in the background. If we have the recordings listing up when the message goes on the existing recordings do not show.

On the digital box the "link" light stays on but the red "record" button goes off.

So today I called tech support again. Scott reset everything again and of course the message did not come on. I even tried recording 4 shows will watching a recording and that didn't prompt the message.

Now telus is going to send me out an updated PVR and we will see how that goes.

Happy New Year

[ASAyyc]

It happens when watching a recording.  It only happens on the box that ISNT the main box(PVR).  It is one of the secondary boxes

[ASAyyc]

It happens on all recordings.  On for 15 (or so) seconds, off for 3-4 minutes and repeats

[jackrabbit000]

Can't help you but I'm watching a recording on my secondary box right now and I never see the message that you get.  You could try pressing Menu > Settings > Rstart digital box and see what happens.

[ASAyyc]

The problem persists. I’m wondering if it may be a network problem because occasionally, when looking for the recording list, it says that box isn’t connected to the network. I’ll wait a couple of seconds and come back and the list is there. Other things are happening now. Including the picture stopping and starting up a few seconds later. I think I need some troubleshooting help. What I’ve done so far:
- reboot the fibre box, the Nokia box, the wifi box. ** I should mention that this box is running wirelessly
- rebooted the cable box
- changed which TV input the Telus box goes to ** this seemed to help for a bit with regards to the picture stopping and then starting a few seconds later.

Any ideas??

[TheresaK]

I am getting this message at the bottom of the screen when watching PVRd programs. Very annoying. Also have Prime popping up, interrupting any program we at watching. These both started happening about a month ago.

[cgiltrow]

Has this issue been fixed for you?
It’s been happening for me for just over a year.

[TheresaK]

Still happening ALL the time

[Axel1]

Did this get resolved? I’m having the same issue

[TheresaK]

Nope. Still pops up all the time we are watching recordings

[A-B]

Hey @Axel1 and @TheresaK apologies for this. I've flagged it to our Optik team to investigate and resolve as quickly as possible!

[johnny_canuck_]

Same issue here. Of note, it started happening after upgrading to Boost Wifi 6, so I suspect it has something to do with which Boost unit it is connecting to

[A-B]

You may be on to something. Have you had the chance to speak with our Tech Support team about this so they could investigate?