8 hours ago
I got the new telus tv+ android boxes a couple of weeks ago and got the error message "you are not subscribe to recordings"
I talked to chart support and they added recording to my account and told me it was going to be $10/month but they gave it to me for $5. Next day i called telus billing support cause recordings was still not working and according to the website it should be $0 becuase of i have the 4+1 theme back.
After multiple calls with TELUS billing and tech support. Recordings still do not work on on my new tv boxes. Today when I tried I actually had the option to subcribe to recordings right from the box. Said it would be $0. Hover even those the box said i was successfully subscribed I still get the same error message when trying to record something. This was a few hours ago.
I noticed when I logged into the TELUS tv+ app it shows all my old recording on the old optik 4k box and when I try to record something through the telus tv+ app on my phone it records to my old optik 4k box, which I hooked back up because recording wasn't working on the new boxes. So not sure if the error is happening becuase the old boxed are still active on my account. When i did speak to support they said someting about my new boxes not being initialed on my account and they put a ticket in for that, but its been like a week, week and half and still not working.
All I want is cloud recordings to work on my new android tv boxes so I can return the old optik boxes, is that too much to ask?
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4 hours ago
I was able to get a hold of TELUS customer service again and they put it priority ticket and finally fixed the issue
6 hours ago - last edited 3 hours ago
OMG, several people on here were begging to have recordings locally, and you want the cloud. I am surprised it is working for you as tech support has been saying once you switch to new box you lose the old stuff.
5 hours ago
yes i should have done more research before I switched to the new boxes but i did the when i had nothing to record. Unfortunately it has been two weeks and TELUS can't figure out how to enable recording on my optik tv service.
Although I just re-read the emails from TELUS that came with the new boxes and apparently if i read the email the first time I would have realized it said my old boxes would have been disabled on OCT 1, and i wouldn't be able record on the new boxes after that date. Maybe by calling TELUS and trying to get them to enable recording early i screwed everything up because it is oct 4 and my old boxes still work.
4 hours ago
I was able to get a hold of TELUS customer service again and they put it priority ticket and finally fixed the issue