4 weeks ago
Hi, I hope people can help me here.
My life has been a nightmare since I moved out of the house and transferred my Telus service to a different address. During the entire time, I could not watch my subscribed channels, as I would say I needed to subscribe manually on the tv if I wanted to watch on my TV. Telus never fixed that, during the first 3 weeks I tried to solve with them and apparently is a back problem, but nobody never fixed it. So I spent 3 months manually subscribing to each channel in my package. The problem now is that I have to make a new subscription every day if I want to watch a channel. Does anybody have a similar situation? I am about to give up my services and cancel them.
Detail: When I moved from Optik to Smart Box, my box was changed without request. Before that, I never had any issues with my Telus.
4 weeks ago
Does anybody have a similar situation? I am about to give up my services and cancel them.
Yes many have cancelled or said they would for the same reasons
4 weeks ago
Yeah, the only thing stopping me from doing so is the fee I must pay because of my two-year agreement. But honestly, spending money and trying to get better service from another company is better.