Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Optik TV @TELUS_Support What is going on with the website for My Telus. I know the desktop has been under change for a while. I have been patient for the past month.This is what I get when trying to access my account informationLooks like something w...
I have now been sent my 5th android box since I moved from Shaw to Telus less than a year and a half ago. #4 stopped working a week ago and after spending over an hour with a technician, she sent another box. Box #5, (which had a little sticker on th...
I wish I could cross-post this on ALL boards, because after over 25 years with Telus, I'm done. After investigating why my Home Services bill went up $50 in a single month, I found out that it was because the agent who renewed my Home Services in Jun...
Why am I getting this message on my live tv as well as my PVR recorded programs? On live tv I can’t go back to rewatch a play without this message “fast forward has been disabled by the broadcaster“TSN has told me this is a Telus issue? So who is cor...
Survivor season 47 Episode 9 is just blank. All other episodes play. Is there a waiting period before the newest episode is available on demand?
I received the newly installed fibre and router which are working great including all my streaming services including Telus tv+… the new set box boots and goes straight to the “android tv” where it sits…the reset button does not do anything and power...
I have a PVR and for a month now when I add or update a recording using the TV+ app it doesn't show up on the PVR. The app says it's recording and when it's done it shows up in the list of recorded shows on the app but not on the PVR. All the recorde...
I've set up my Telus TV+ (android box) with an LG smart tv. The odd thing is, the Telus remote will control everything other than the on/off of the LG tv. Spent some time on the phone with a Telus tech. We reset the remote, unpaired and paired the re...
When I power the TV and Telus box on I have to toggle through all the inputs before it works. It starts on the correct input "HDMI 1" but I have to cycle through until I am at HDMI 1 again. How can I fix this?
Having a handicapped member of the family, it really upsets me there is no support for dual remotes or a more standard IR interface that allows for universal remotes. The Telus box uses the Technicolor remote codes which I have yet to find a universa...
