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Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Optik PVR Resume Play will sometimes “Start Over” instead

This issue occurs on both my 4K boxes, non-4K wired and non-4K wireless boxes. When switching between different PVR recordings and/or live TV, clicking “Resume Play” will instead trigger “Start Over” instead, even if navigating very slowly. Happens a...

Speedyf16 by • Just Moved In
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Hardware for new Optik google

Does anyone know exactly what hardware is used for the new Google/Android based Telus TV boxes ? Is there an equivalent that usa providers are using (the old box used to be an Arris model) ?

Ss_blake by • Organizer
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  • 3 replies
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TV Channel line up

We subscribe to regular "cable" TV. The TV channels provide programming that are 5,6 or more years old. The only thing that changes in this channel line up is the weather. Not impressive.

Kimmik by • Organizer
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  • 2 replies
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Resolved! UI8001 M/N ECB6250A access code

I have a UI8001 M/N ECB6250A Telus, S/N GEAA1A00671. I am trying to program my Bose Solo 15 series II system universal remote to be able to access the UI8001 however I have not been able to find the access code.

DaveJ by • Neighbour
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  • 1 replies
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Can't Log into TV sites

I am trying to log into different TV sites (TSN, CTV, Global) with my optik account. It is the right password and such but I get this message:"There was a problem. An error occurred connecting with your provider, please try again."It was working fine...

Optik wireless connection

I want to upgrade my home network hardware to a newer, cleaner personal system. Do I require the Telus Modem and , or Router? I have 2 wireless Optik boxes that have terrible connection issues due to the location of the router and the build of the ho...

BigBadger by • Friendly Neighbour
  • 417 Views
  • 5 replies
  • 0 kudos

Guide issue - No information

I have the new Google-based Telus TV+ box, and am having some issues with the Guide. Often, when I wake up the TV box from a period of dormancy, the Guide shows "No information" for most channels at the current time. It's fine starting at the top of ...

JeffR by • Friendly Neighbour
  • 415 Views
  • 5 replies
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Google remote - Voice command issues

I'm having a number of issues with the voice commands on my Google remote. If I say "Sportsnet" it changes the channel to Sportsnet One (OK, that's at least close). If I say "TSN" it also changes the channel to Sportsnet One. If I say "Sportsnet West...

JeffR by • Friendly Neighbour
  • 291 Views
  • 3 replies
  • 0 kudos

Can't edit Scheduled Recordings

I'm having an issue with the new Telus TV+ system. When I set up a new Series Recording, it defaults to First Run and Reruns. However, when I try to edit the series to First Run only, it won't update. I get an error "Series recording can't be updated...

JeffR by • Friendly Neighbour
  • 198 Views
  • 2 replies
  • 0 kudos
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