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Forum discussion about TELUS Optik TV Home Services devices, equipment, and solutions.
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Copper and Fiber Support

I spent one hour troubleshooting an OptikTV problem with a "Fiber Team" tech, not including the 20 minute wait, who told me he didn't have the authority to fix my problem because the TV service was still on a copper line. He sends a complete descript...

JohnnyDoe by • Just Moved In
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On Demand Problem acquiring license: 0x80000002

Hi there, whenever I click play on something to watch on On Demand the message Problem acquiring license: 0x80000002 pops up and I can’t watch the program. This happens regardless of what I try to watch on on demand. Help would be greatly appreciated...

New slimline2 remote programming

Hijust installed a new Telus 4K per with the slimline 2 remote.Did the programming as suggested and it seem to work fine doing that but having trouble getting it to turn on and off my TV at the same time? How do I get it to turn the tv on/off at the ...

Android Optik App - black screen live TV

Hey, do I start here to ask about support for the Optik TV Android app?Yesterday I loaded up the Optik TV app on my Microsoft Surface Duo phone. Got the Canucks game going for a bit. A short while later the screen went dark and now I'm not getting an...

ynohtna by • Just Moved In
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Resolved! OptikTV app on AppleTV update??

Hi folks,I happened to use my AppleTV today and noticed the OptikTV app was updated and now seems to be able to act like PikTV with the ability to watch live TV, but also the ability, seemingly, to watch recordings from my PVR. Is this new functional...

Optic TV BOX in the US

Any successes physically taking your Optic TV box to the US and plugging it in to a VPN network connected to Canada.We spend most of the winter in the US and would really like to watch our Optic TV

Kootenay by • Just Moved In
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  • 2 replies
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center ice package

Are you offering preseason games on center ice this year?And is it in free view untill the season starts or do you have to subscribe?

rush999 by • Just Moved In
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Where’s NHL CENTRE ICE?

I ordered Centre Ice through TELUS and was just curious why there are no Pre Season games on. My friends with SHAW but TELUS does not. WHY???????

Recording all episodes of a program

I cannot get Optik to record all new episodes of "Blue Jays in 30". I go through the motions of setting it up and when I hit record, there is no indication of recording on the guide. When I check the pvr recordings next day, nothing got recorded. If ...

BobbyGee by • Just Moved In
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  • 2 replies
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