Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Resolved! More of a rant - hardware

Are we ever going to see new hardware? I’ve been an Optik TV customer since 2008 (with a brief interlude with Shaw) and it’s amazing to me how much further ahead technologically Shaw and Bell are with their TV offers, in terms of features, responsive...

Better Call Saul on demand

The last episode available is S 6 E 8. Two more have aired since then. Will they be available to watch on demand?

PVR reverts to another episode

If we are watching one episode in a series from demand, and then we pause the episode for a few minutes, after about 5 mins. the PVR screen reverts to a screen that shows a different or previous episode. The option button on the screen is not “resume...

Resolved! T3200 modem and Deco AX300

How do I connect my Deco as a router without screwing up my Optic tv? I had the Deco up and running but had no tv. Had to go back to using the T3200 My technical skills are about a 6 so be patient and specific. Dumb it down please.

4K STB model numbers

Hey folks, new here.We’re having our Optik system installed this week and I’d like to get a head start on a couple of things.I’ve been doing the usual searches but haven’t come up with the information I need, maybe I missed it somewhere (been known t...

Fibre optic conversion

After being harassed to change to to fibre optic we have had nothing but problems. TV pixilating and freezing. We have had two technicians out and have spent hours on Virtual support’. We have replaced the ‘new’ per boxes that were provided ( we foun...

Suewall by Just Moved In
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Disabling the Weather Network App

Hi there - does anybody here know how to permanently disable the Weather Network app from appearing on channel 127 ( in Vancouver ) on Optik TV ???? When I switched over to Telus in April I never activated this app but maybe this is something that is...

Free TV scam

I signed up with Telus to get a new TV, they even sent a work order with the TV order on it, but now Telus is saying they have no record of the order and they do not intend to fill it.... This was a huge scam just to get us to sign up and now we are ...