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Telus tv app not working on telus wifi

ktrobertson
Just Moved In
I have a telus tv account. It Works fine at my house. I go to my parents house and while on their wifi, which is telus wifi too, it says log in failed. I turn off my wifi and log into my app and then it works fine..what is going on with their wifi? Why can't I use my telus tv app while on their wifi?
2 REPLIES 2

NFtoBC
Community Power User
Community Power User

What device are you using to view, and what App?

 

NFtoBC
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My Samsung phone. Works fine at my house. Won't work at my mom's house. Telus tv plus app