Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 126 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

OptikKate_0-1685989977928.png OptikKate_1-1685989977929.png OptikKate_2-1685989977929.png OptikKate_3-1685989977929.png
Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Telus TV+ app UX is poor for easy viewing

Recently switched from Shaw to Telus for TV, while I personally don't have any problems with using the Telus provided hardware (TELUS TV Digital Box) and TV+ app, my grandfather cannot reliably use it by himself (his tech skill is inept). He has cons...

jrods by Neighbour
  • 5 replies
  • 0 kudos

Resolved! 4K picture problem

I've noticed for some time that there's an issue with the picture quality I'm seeing on my 4K box/tv combination.Think of the 4k screen real estate as 4 HD quadrants: 4K @ 3840 x 2160 and 4 quadrants @ 1920x1080. I've seen the issue on a wide range o...

Pieter43 by Helpful Neighbour
  • 16 replies
  • 0 kudos

Missing Episodes

@dru - South Park- Season 26- Episode 2- Feb. 15th, 2023- HBO

Resolved! HDMICEC question

What is the HDMICEC in the current Telus digital box or PVR? You guys just added that a few months ago what does that setting do? Thank you.

Optic evolution question

What problems are you guys facing with optic evolution right now? One guy made a video on it and he said he can’t record because he was a pig TV subscriber.

Resolved! Cloud PVR Buffer

Will this option still be available when the new system rolls out “When you’re watching a live program, your PVR will automatically save (buffer) it for up to 90 minutes. This allows you to pause, rewind and fast-forward (up to the present moment) wh...


Do I have to pay extra Netflix subscription fees if I am paying for the Telus channel already

Doug8 by Just Moved In
  • 1 replies
  • 0 kudos

Questions about optic evolution

Are you guys able to send me the Optik evolution or no Telus when I talk to them they keep saying it’s available in April for existing customers can you guys please send it out to me since I got the evolution remote

Telus TV app mark as watched iPad

Is there any way to mark a show or season as watched in the Telus tv app?This app is terrible for tracking progress. Most of the time it fails to log progress in episodes and since the new Telus app rolled out some shows I can’t get it to track in an...

judobrett by Just Moved In
  • 2 replies
  • 1 kudos

Resolved! Arris VIP 5662W PVR

Hello Does the Arris VIP 5662W PVR support Dolby Vision? My Sony TV has an HDMI port that allows an HDMI signal selection of either Standard, Enhanced or Enhanced (Dolby Vision) it’s the port I have my Arris PVR connected to. Thx.

Sonyboy by Neighbour
  • 1 replies
  • 0 kudos
Friendliest neighbours