Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

Where did all the TV on Demand content go for past seasons?

Getting caught up on some of my favorite shows and to my surprise TV on Demand content for past seasons is gone. Good example is Blue Bloods where there was 12 Seasons in TV on Demand. Now there is ZERO with Season 13 starting tomorrow on Friday Oct ...

NeilWH1 by Just Moved In
  • 2 replies
  • 0 kudos

PVR crash.

So I guess my PVR issues with WILL NOT RECORD and Channels glitching was fixed - in a way. The PVR crashed hard. Everything was erased. I was watching something and hit the back button and it froze. It took at least half an hour to re-boot - I don't ...

Kimmik by Organizer
  • 3 replies
  • 0 kudos

Optik TV App using Apple TV

I’m having an issue using Optik TV app with Apple TV for last couple days, the picture freezes and the audio keeps playing and the video speeds up to catch up with audio, I have been using the same set up for the last 1.5 years no issues! Any ideas o...

weslake by Neighbour
  • 1 replies
  • 0 kudos

Accessing and Using Acorn TV

I have just signed on to access Acorn TV and am experiencing difficulties using the site. I would like to be able create a watchlist. While I know I can “click the heart” to add to add it to a watchlist I can see no way to access it. It is a cumberso...

Caillah by Just Moved In
  • 0 replies
  • 0 kudos

Optik on the go not working on my phone

The app hasn't worked on my Google Pixel 6 for the last few days. I get an error message "Playback error 444901". I have tried deleting the app, power cycling my phone and reinstalling the app several times. I use the app a lot more than the average ...


Why are there so many old shows that are shown over and over again, year after year? How many different channels can they show Republic of Doyle on? how many years can you watch ice Road truckers and Yukon gold in an endless loop? Pretty soon one won...

Watch Disney+ on LG TV

I recently purchased a LG smart TV and upgraded to Optik TV. Disney+ is preprogrammed on my smart TV, however, since the upgrade, I have not been able to watch Disney+ on my TV. The technician explained that I had to switch ports using my TV remote, ...

cgabriele by Just Moved In
  • 1 replies
  • 0 kudos

Cable Box update, What’s new??

The 4K Arris Box says We're improving Optik TV performance, and gives a ink that doesn’t say anything that’s new, Does anyone know what’s new with the improvement?! Thanks

Looks like something went wrong. Please try again.

I've been trying to get to https://www.telus.com/my-telus/tv/optik to manage my channels for months. I keep getting the following message: "Looks like something went wrong. Please try again."I've tried from the Chrome browser, Firefox browser, Edge b...

jreinhard by Friendly Neighbour
  • 12 replies
  • 1 kudos

Resolved! Pik TV, cannot select program on AppleTV

Even if I press the button on a program currently on, it doesn't play. Global, CBC, CTV etc, I tried them all, but it doesn't run. Other apps on my Apple TV works just fine. Only Pik TV is misbehaving.I already done re-booting, turn on/off and resett...

midorik by Just Moved In
  • 6 replies
  • 2 kudos