Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos

Resolved! channel wanted

Any chance of getting HBO Max ?? I get HBO but would like this additional channel.

Connecting wireless box in garage

I am trying to connect a wireless box in my de-tached garage, but the signal isn’t strong enough to keep the box operating correctly. We have a Telus booster for our Wi-Fi. I know the boxes won’t run off that signal. I am unable to connect the box vi...

Vance89 by Just Moved In
  • 1 replies
  • 0 kudos

cannot retrieve deleted recordings - not happy!!!!!

Why is there not a feature to retrieve deleted recordings? this is not good!!!! If in error we deleted we should be able to retrieve it. We are human after all! My brother is with Shaw and he has the feature to retreive deleted recordings from the PV...

KSidhu by Just Moved In
  • 4 replies
  • 2 kudos

My Telus acct tanked my Crave and FXnow access on AppleTV

Hi there, Anyone who uses AppleTV probably knows that apps like Crave and FX Now log out at random intervals and require a refresh of credentials. The last time this happened I was asked to log in with a My Telus account rather than Optik and now I'm...

Magnimus by Just Moved In
  • 1 replies
  • 0 kudos

Mulan 2020 on-demand!

Thank-you Telus for making Mulan 2020 available on Optik on demand. While there is a charge, I did not need to be a Disney subscriber to watch it. https://www.youtube.com/watch?v=R-eFm--k21c Loved seeing the voice of the original Disney Mulan (Ming-N...

xl by CPU Alum
  • 2 replies
  • 0 kudos

Optik vs Satellite TV

Does anybody know if or when Telus is gonna upgrade the their satellite tv package to include the same features as optik tv? For example all the Canadian media apps/channels like Global, CTV, and the WWE network and that's just a few of the MANY medi...

DMG81 by Just Moved In
  • 3 replies
  • 0 kudos

Optic App

Why does the Telus optic app on my iPad seldom work? Have down loaded the app more than once. It works at first and then no response. Seem impossible to get help from Telus without waiting on the phone for hours. No response when question asked onlin...

GWT1 by Just Moved In
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  • 0 kudos

Replace Satellite TV with OPTIK TV on the GO

We currently subscribe to Shaw Satellite TV seasonally. TELUS Satellite is not accepting new clients. If we cancel our Shaw Satellite TV, will be able to connect an iphone or ipad to our TV in our trailer and sign into Telus TV Optik on the Go and us...

DebL by Just Moved In
  • 2 replies
  • 0 kudos