Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Hi,The fairchild on demand channel isn't being updated for the show Romeo and his Butterfly Lover. There should be at least 5 episodes out but the app is showing 0. Thanks
Just concentrating on the really basic expectations I think every user would expect from a ‘TV Guide’ & a ‘Recording’ perspective for paying customers. This is for the TelusTV-21T STB with cloud recording. I’m now 6 months in and how many improvement...
So, after a couple weeks of viewing 4k sports broadcasts (there are plenty this time of year) the Audio starts best I can describe it is skipping. 20 seconds of audio, 1-2 seconds of blank no sound.This will continue and worsen with longer and longer...
TelusTV-21T Optik TV.In the last 3 days I've had three (3) recordings that completed but would not play. All three showed in the recording list as completed.However, when selecting two of them I was rewarded with only a "record circle" in the right p...
I have Google TV and I am currently running the Telus + Android app via the Google device. Seems to me that the Telus Legacy set top box is now redundant -- except if I wanted to PVR record (think the recorder is in the Telus box), which I almost nev...
Any reason that you chose not to let my submission be posted?
Trying to resubscribe to NBA League Pass for the upcoming Season. I go to the TelusTV+ box and try to subscribe and it tells me I have to go to Telus.com/NBA. OK, I do that and that page tells me to do it on the Telus TV Box. C'mon people, what is th...
I am trying to log into telus tv+ website i get error message saying You are not currently logged in please try to login again.and when trying to log into app i get auth-error.Had a chat with customer support even they are clueless please help me!!
10/22/24 It has been one year since I started this thread, rest assurred Telus is working on the problem. I finally got the ability to choose favorite channels from my subscribed channels. GREAT right.However, my wife does not know that after you tur...
Why can i not start a recording half way through recording? If i manage to catch up to it it should just continue live. Am i doing something wrong or does this feature just need to be added in?
